Tom Lipscomb

Customer Success Fanatic: Ex-Quant - Thrives on turning Insights into Action. Loves Flying: High with #Customers, Off a Tee, & w/ My Sage (Opinion=Me)

[Tom Lipscomb @TCLipscomb]

Check out my latest article: How Much Should You Invest in
Customer Success? https://t.co/OsnFXaYB9l via @LinkedIn

[Tom Lipscomb @TCLipscomb]

Hi All... I started a new video series for my business. Let me know what you think!
Chalk Talk Episode #1 LTV and SFDC https://t.co/yvJafPVawL via @YouTube

[Tom Lipscomb @TCLipscomb]

Well worth the read...
That Will Never Work https://t.co/Vo6EmbzCjz

[Tom Lipscomb @TCLipscomb]

Help others to help themselves:) Join me on @Kiva https://t.co/OajVKKf0WB

[Tom Lipscomb @TCLipscomb]

In search of history... Amelia Earhart... Making a difference by doing unbelievable things in a world that expected very few remarkable things from #women. A true pioneer... 82 years later and still so much opportunity for improvement.
https://t.co/8rw5BjZpuz

[Tom Lipscomb @TCLipscomb]

With the #Avengers gone who will save the world?
It could be you. https://t.co/kdQfc4pGMk

[Tom Lipscomb @TCLipscomb]

#CustomerSuccess will be maintaining and expanding with customers as the least expensive revenue, while doing it in a way that minimizes burn.

[Jason ✨👾SaaStr.Ai✨ Lemkin @jasonlk]

When the downturn comes, SaaS companies will all be fine

We were last time

Well, except for the ones that are High Burn But Not High Growth

[Tom Lipscomb @TCLipscomb]

My answer to What books can I suggest to my customer success intern? https://t.co/zyRTZzUgdf

[Tom Lipscomb @TCLipscomb]

My answer to What books can I suggest to my customer success intern? https://t.co/0kiVBUBvYL

[Tom Lipscomb @TCLipscomb]

Yo-Yo Ma in Chicago- Peace on earth good will to mankind. A true gift.

[Tom Lipscomb @TCLipscomb]

You can make a real difference. Change the world by changing one person's life. It's a great way to start the weekend:). Join me on @Kiva https://t.co/IoueHIFVbD

[Tom Lipscomb @TCLipscomb]

Good stuff for #CustomerSuccess to know from@ttunguz: Why Product Innovation Slows After the Series A https://t.co/FfBEBKpa7a #CX #SaaS

[Tom Lipscomb @TCLipscomb]

The world is betting on #autonomous Vehicles in a big way... #Uber raised $24.7 before its #IPO. But are the tides turning? Traders have a $1.5 billion bet riding against Uber (UBER, LYFT) - https://t.co/QAflfBkKZc

[Tom Lipscomb @TCLipscomb]

Great high-level one-pager on how raising #capital from #VCs has changed over the years... Shifts in Fundraising from @ttunguz https://t.co/ROMiJSyLk6

[Tom Lipscomb @TCLipscomb]

My answer to When is a good time to ask a customer for a review or a rating? https://t.co/6HBUKHSi54

[Tom Lipscomb @TCLipscomb]

This post from @nileshsurana from @CustSuccessBox is really well aligned with what I see in the SaaS market when it comes to #CustomerSuccess. CHeck it out! https://t.co/TL7XWRH95Y

[Tom Lipscomb @TCLipscomb]

@ttunguz published another great article looking at ROIC (Return On Invested Capital). Your #CustomerSuccess needs a solid financial foundation! https://t.co/kcUviPh3Kt

[Tom Lipscomb @TCLipscomb]

More wisdom from @ttunguz - Puzzles, Not Problems... https://t.co/OHKtGsbLP2

[Tom Lipscomb @TCLipscomb]

A must-read for serious #CustomerSuccess leaders from @sbernste. Stop Chasing Renewals: Here’s How to Keep Customers Engaged. https://t.co/v8pFgGfmQu