@emiliadanzica and @mpecoraro are gifting the community some great expertise. Hope you'll join for what will be another interactive, collaborative, and valuable use of some time. https://t.co/251VOLcTIy
We've seen strong connections between effective Customer Advisory Boards and retention/growth. CABs should be a part of every Customer Success operation. Mike Gospe, CAB expert, has created this CAB Master Class that I recommend yo…https://t.co/tQafrtM8sp https://t.co/S4aqoH4IDo
"Great leaders have in common the willingness to change and make things better." Leading companies execute this way both internally and externally with their customers. Sending surveys is not demonstrating that you're listening. An…https://t.co/cHJQ2tU6lZ https://t.co/lQbtZf6qsA
I'm confused... how does comparing your B2B company's #NPS with generic B2B #benchmarking help business leaders? Here's how I prefer to answer the question https://t.co/tTGcfObAUn
I'm pleased to be speaking at KAPTA's conference on Key Account Management in October, KAMCon. Early bird pricing for KAMCon ($150 off) ends on Tuesday, September 4th and it looks to be a great event on the topic of managing strat…https://t.co/wqr2pyzcom https://t.co/6M4bJJWGck
McKinsey briefly outlined 4 mindsets that drive results. If you manage projects, programs, or customer expectations in any way then I think you'll like this 1-page blog. An agreeable nod when I saw #2:
- Take full ownership of o…https://t.co/LJYmBDKuZ1 https://t.co/OyGImZ4cWM
Simple advice for how to win in your career: Back in 2003 a mentor told me, “Steve, you get 1 point for highlighting a problem/concern. You get 5 points for highlighting a solution to a problem. You get 10 points for addressing a problem. You get 100 poin…https://t.co/IKlYBYlqum
Customer Lifecycle management is an important complement to customer health scoring. Yet most companies fail to embrace the notion that (1) there are multiple persona (e.g. budget holders, decision makers, power users, IT speciali…https://t.co/FfeQROio0S https://t.co/eN39vP7phS
Organic growth compared to M&A -- Doesn't the same logic logic apply to over-prioritizing sales hunting (new logo acquisition) at the expense of farming (retention and expansion of existing accounts)? https://t.co/rARcxyRdVD