Steve Bernstein

Author, practitioner, and consultant for the B2B Customer Success world.

[Steve Bernstein @sbernste]

@emiliadanzica and @mpecoraro are gifting the community some great expertise. Hope you'll join for what will be another interactive, collaborative, and valuable use of some time. https://t.co/251VOLcTIy

[Steve Bernstein @sbernste]

Lift commits to all electric vehicles by 203 https://t.co/KLP4Nf8Rdp via @engadget

[Steve Bernstein @sbernste]

We've seen strong connections between effective Customer Advisory Boards and retention/growth. CABs should be a part of every Customer Success operation. Mike Gospe, CAB expert, has created this CAB Master Class that I recommend yo…https://t.co/tQafrtM8sp https://t.co/S4aqoH4IDo

[Steve Bernstein @sbernste]

"Great leaders have in common the willingness to change and make things better." Leading companies execute this way both internally and externally with their customers. Sending surveys is not demonstrating that you're listening. An…https://t.co/cHJQ2tU6lZ https://t.co/lQbtZf6qsA

[Steve Bernstein @sbernste]

https://t.co/4uEdWZXjSf

[Steve Bernstein @sbernste]

I'm confused... how does comparing your B2B company's #NPS with generic B2B #benchmarking help business leaders? Here's how I prefer to answer the question https://t.co/tTGcfObAUn

[Steve Bernstein @sbernste]

I'm pleased to be speaking at KAPTA's conference on Key Account Management in October, KAMCon. Early bird pricing for KAMCon ($150 off) ends on Tuesday, September 4th and it looks to be a great event on the topic of managing strat…https://t.co/wqr2pyzcom https://t.co/6M4bJJWGck

[Steve Bernstein @sbernste]

McKinsey briefly outlined 4 mindsets that drive results.  If you manage projects, programs, or customer expectations in any way then I think you'll like this 1-page blog.  An agreeable nod when I saw #2: 
- Take full ownership of o…https://t.co/LJYmBDKuZ1 https://t.co/OyGImZ4cWM

[Steve Bernstein @sbernste]

Simple advice for how to win in your career: Back in 2003 a mentor told me, “Steve, you get 1 point for highlighting a problem/concern. You get 5 points for highlighting a solution to a problem. You get 10 points for addressing a problem. You get 100 poin…https://t.co/IKlYBYlqum

[Steve Bernstein @sbernste]

Customer Lifecycle management is an important complement to customer health scoring.  Yet most companies fail to embrace the notion that (1) there are multiple persona (e.g. budget holders, decision makers, power users, IT speciali…https://t.co/FfeQROio0S https://t.co/eN39vP7phS

[Steve Bernstein @sbernste]

Organic growth compared to M&A -- Doesn't the same logic logic apply to over-prioritizing sales hunting (new logo acquisition) at the expense of farming (retention and expansion of existing accounts)?   https://t.co/rARcxyRdVD

[Steve Bernstein @sbernste]

If "true customer loyalty" is the optimal accelerator of profitable growth, why do CxO's lean toward M&A instead?  https://t.co/5OWUVUbKQN

[Steve Bernstein @sbernste]

What to accelerate growth?  Close the gap between how you treat customers & how you want to be treated. Here's how
https://t.co/ZyRgqP3zAC

[Steve Bernstein @sbernste]

Watch VoC/NPS best-practices webinar with Nicole Hart from customer-centric company Continuum, Gainsight, and me! https://t.co/fvfuoEtIsv

[Steve Bernstein @sbernste]

.@whitehouse & donors, funding has helped #fightfamine but more needed. Support @WFP & others w/ $4.9bn for 20M ppl facing extreme hunger

[Steve Bernstein @sbernste]

Thanks @NitaLowey @davereichert @SenatorDurbin @marcorubio for your leadership on the #READAct. You are true #GlobalCitizens!

[Steve Bernstein @sbernste]

Excited about our Voice-of-Customer Best Practices webinar with Nicole Hunter Hart and Gainsight -- join us at https://t.co/fvfuoEtIsv

[Steve Bernstein @sbernste]

Short Video: ROI on Customer Feedback in B2B Companies
https://t.co/8YQPwQYOFq

[Steve Bernstein @sbernste]

Pleased to discuss intersection of Customer Experience (CX) and Customer Success (CS) with Workday & Gainsight …https://t.co/OeCF8OKnoH

[Steve Bernstein @sbernste]

A B2B voice-of-customer program that accelerates growth requires leadership engagement. Here's one simple tip for e…https://t.co/VJJgtkEPJH