Telstra

Need help? @Mention us in your post, and general queries will be answered between 8am-10pm AEDT. For account support, you can visit the MyTelstra app for assist

[Telstra @Telstra]

@stevegetstrong Hey Steven; sorry we missed this earlier. Without sharing any personal info here, what's been the problem? - Matthew.

[Telstra @Telstra]

@sofianemadrid10 We need to make sure we're talking to you and not an imposter, so it's going to need to be a phone call. Perhaps a nearby pay phone. - Matthew.

[Telstra @Telstra]

@GGhekko Hey Tezza, I do apologise if you never received a callback as requested. If you're still needing a hand with your phone, I'd suggest giving our business faults team a call directly on 132000 so they can have this investigated and resolved for you ASAP! -Febey

[Telstra @Telstra]

@nafisazizir Hey Nafis, if you don't believe this website should be blocked, you can request removal by our cyber security team via the last option of our webform here - https://t.co/JYgkQD1s2A. -Febey

[Telstra @Telstra]

@MKB27 Hey Mel, this is strange as trade in amounts are generally credited/refunded within 1-2 billing cycles of the device return, or much sooner! If you have a Facebook or Instagram account, please send us through a PM/DM so we can investigate this further for you! -Febey

[Telstra @Telstra]

@ietsystems @nbn Hey Brian, that's quite the run around. Our Business team can follow up on further interim options if unable to connect you soon. When it comes to an authorised contact on an account you should receive a notification to ensure it's renewed, which you can do via the app. - Ivan

[Telstra @Telstra]

@king_pirate999 Thanks for the update. Can you track it in the MyTelstra app? Keen to know it's arriving soon. - Matthew.

[Telstra @Telstra]

@king_pirate999 @auspost Thanks for your patience; did it arrive today? - Matthew.

[Telstra @Telstra]

@waynetunks The backup speed is capped to avoid congesting the mobile network when NBN's affected over a wider area, so streaming live video up/down is hit and miss. Thanks for understanding. NBNco will have it back on as soon as they can. - Matthew.

[Telstra @Telstra]

@Th3_only_Blubbu Thanks for sharing; appreciate your patience. Has it since come back on? Keen to know it's sorted. - Matthew.

[Telstra @Telstra]

@immyonboard Sounds like time for a new modem perhaps. Any outages where you are? - https://t.co/SeAJBORnkC - Matthew.

[Telstra @Telstra]

@lozturnner Thanks for confirming!
There have been a few mobile outages within the area recently, while most have been resolved, there is still a 5G outage ongoing with an estimated resolution timeframe of 27/06/2026 at 10am which you can view here - https://t.co/NmKknycE5i. -Febey

[Telstra @Telstra]

@PenelopePPop If the login is still being rejected, I’d suggest reaching out to our support team so they can assist with this purchase! You can either message them via this link here - https://t.co/oQnXjMbmDz, call them on 132200 or visit us instore with ID. https://t.co/wr3gbHVise. -Febey

[Telstra @Telstra]

@LodaGoda Hey Khaled, are you still experiencing interruptions with your mobile service today? -Febey

[Telstra @Telstra]

@J_warfe More than happy to check this out if you're still experiencing interruptions with your service, however, there appears to be quite a few suburbs within 3350.
Could you please confirm your suburb? Alternatively, you can check for any outages here - https://t.co/NmKknycE5i. -Febey

[Telstra @Telstra]

@lozturnner Hey Lauren, I'd love to have a look into this for you if you're still experiencing service interruptions, could you please confirm what type of service you're referring to? For example, mobile data or a fixed home internet service via nbn or 5G technology? -Febey