CDN_Footy

Toronto FC, MLS, Canada Soccer and football in general.

[CDN_Footy @TFCin110]

@CANMNT_Official @theknockoutyt Owned him. 😂

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps @Sportsnet @Canada Counting down the days until my mobile contract runs out and I never ever have to do deal with Rogers ever again. I know my $156 a month is a drop in the bucket but it’s going to feel good leaving them.

[CDN_Footy @TFCin110]

@FrammaZamma @Rogers Seconded. They are awful to deal with. It’s all AI and online bots. The customer service is horrendous and they rely on you to do your own servicing of your account on their app. If you make mistakes they don’t have your back. Buyer beware with this company.

[CDN_Footy @TFCin110]

@RogersHelps @Sundayflyer If you understand it’s not the best experience why does Rogers allow it to happen?

[CDN_Footy @TFCin110]

@Pwetty_sly @Rogers It doesn’t get better. They’re going to end your call due to high call volume soon.

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps @Sportsnet @BlueJays @Canada Still no call…incredible really. I am impressed at how horrible the customer service is to be honest.

[CDN_Footy @TFCin110]

After @RogersHelps completely ignored my DMs and mentions, I have finally gotten through to the Roger’s help centre. This after weeks of calling only to be told call volume is too high and automatically disconnected. Now I have been waiting for 45mins after calling at 9am! Crazy!

[CDN_Footy @TFCin110]

@Realestate_kid @RogersHelps Brother, it only get worse from here with these guys. The customer service is abysmal.

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps @Sportsnet @BlueJays @Canada Do you know what the timeframe is that Rogers has to contact me? Is that legislated somewhere?

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps Thanks again! My complaint was accepted. Can’t believe I’m going to get to speak to an actual person.

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps Thanks! I submitted my complaint to the CCTS a few minutes ago.

[CDN_Footy @TFCin110]

@RogersHelps Thanks for the reply Eric. Is there a mechanism in place that allows me to speak to a person on the phone (non-AI) in a reasonable time frame?

[CDN_Footy @TFCin110]

@RogersHelps @coreyherscu Can you DM me as well to alleviate my frustration?

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps And after waiting 2 hrs on hold they just disconnected my call due to call volume. I will call again tomorrow and keep screen shots for evidence.

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps Great info. Thanks again.

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps We’ve passed the 2 hr mark btw

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps Assuming that is outlined in the Telecommunications Act? I’ll give it a read. It would be nice if there was a legislative requirement for them to provide a human interaction.

[CDN_Footy @TFCin110]

@MikeDelpieroX @Rogers @RogersHelps Are they legally obligated to provide a human to address the complaint or my billing inquiry?

[CDN_Footy @TFCin110]

@Rogers @RogersHelps 1 hour 38 mins and counting to speak to a person instead of a virtual chat bot or AI phone automation.

[CDN_Footy @TFCin110]

1 hour and counting. @Rogers @RogersHelps All this to speak to a human and not some virtual chat or AI voice. If you’re an up and coming company, this is an epic failure in customer relations.