T.M.Lewin Help

Welcome to @TMLewinHelp. Customer service queries for and our UK stores, 8:30am - 5pm. Follow @TMLewin for news and style advice.

[T.M.Lewin Help @TMLewinHelp]

@itsnoel Hi Noel, thanks for getting in touch. Would you be able to drop us a follow and a DM here please so we can best assist?

[T.M.Lewin Help @TMLewinHelp]

@SamCBolton Hi Sam - thanks for reaching out to us. Can you kindly give us a follow and DM here please so we can assist further with your query. -Jem

[T.M.Lewin Help @TMLewinHelp]

@Hollyk_ Hi Holly, if your return is outside of the 90 days, please contact us and let us know what you need, I assure you that we absolutely will help you - Sarah

[T.M.Lewin Help @TMLewinHelp]

@MrsLouiseT @jayt876 As fantastic and free as that may feel, I just know if I ever were to try that - I'd probably forget and stand up! -Rob

[T.M.Lewin Help @TMLewinHelp]

@MrRMogul This will do just fine, please could you confirm your order number for me? -Rob

[T.M.Lewin Help @TMLewinHelp]

@jc5415 I can raise a complaint for you John. Please could you send me a quick DM with the details? -Rob https://t.co/MYqP8rfP3c

[T.M.Lewin Help @TMLewinHelp]

@rsmcgregor Please do send us a DM confirming your order number Robert. -Rob https://t.co/MYqP8rfP3c

[T.M.Lewin Help @TMLewinHelp]

@Rebel0014 I see this has been passed over to our refunds team to be manually processed for you Nick. I do apologise for the delay here. -Rob

[T.M.Lewin Help @TMLewinHelp]

@officialgurps I've just replied to your DM. -Rob

[T.M.Lewin Help @TMLewinHelp]

@MrRMogul Thanks for the message. I don't believe we have any official measures in place for this, however we will try to be as accommodating as possible for those customers facing issues with returning. We'd just need a bit of communication. -Rob

[T.M.Lewin Help @TMLewinHelp]

@FixatedOn Well done indeed, Steve! -Rob

[T.M.Lewin Help @TMLewinHelp]

@davidchatten We are also closely guiding and supporting all our shop colleagues and are changing the opening hours of our UK stores. As we continue to monitor developments, we are committed to take actions that help to reduce the effects of this situation. (2/2) -Rob

[T.M.Lewin Help @TMLewinHelp]

@davidchatten Thankfully, not quite yet David! Many of our teams are now working from home though. We have also applied the advised protocols for the remaining colleagues who are maintaining our operation. (1/2)

[T.M.Lewin Help @TMLewinHelp]

@Dorian_Davies I can see this refund is showing as having failed for some reason, I've just passed this onto the refunds team to have it manually processed for you instead. Please expect this to hit your account in 3-5 working days. -Rob

[T.M.Lewin Help @TMLewinHelp]

@OscarDB_Puyol I'm so sorry to hear this Oscar! What seems to be the issue? Please could you send us a quick DM with a bit more info on the situation? -Rob https://t.co/MYqP8rfP3c

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@Currieflavoured We're very glad to hear this Michael! 😊 We've heard great feedback regarding this campaign so far. -Rob

[T.M.Lewin Help @TMLewinHelp]

@nicolacam1 None of our stores would stock our womenswear, this would solely be stocked online right now. We can still arrange for items to be sent to any store you'd like though for you to pay for over the counter. -Rob

[T.M.Lewin Help @TMLewinHelp]

@guy_ingerson @GeorgeNewton1 Thanks very much for the recommendation Guy! Let us know if there is anything I can help you with George. -Rob

[T.M.Lewin Help @TMLewinHelp]

@jasonshaw18 We aren't able to retrospectively apply a discount onto an existing order I'm afraid Jason. Please could you confirm your order number for me as well as what the discount code was and what it was meant to apply for you? -Rob https://t.co/MYqP8rfP3c