Misrepresenting services and pressuring customers into unnecessary contract transfers for incentives is unacceptable.
I hope Mobily investigates this matter and takes the necessary action to protect customers from similar experiences.
#CustomerExperience#Mobily#Jeddah
@Mobily I would like to raise a concern regarding an incident that occurred yesterday in Jeddah.
Two individuals claiming to be Mobily agents contacted me and stated that my Mobily Fibre one-year contract was ending and needed to be renewed. They requested to visit my location
My concern is that such practices can seriously damage Mobily's reputation. If these individuals are authorised agents, there should be oversight to prevent misleading customers. If they are acting independently, customers should be warned about such tactics.
long as bills were paid. However, when I informed the agents that I had verified the information with Mobily and was unwilling to transfer the service to another IQAMA, their tone changed and became aggressive.
They further stated that Mobily customers must renew their Fibre contracts annually through agents. This raised concerns, so I later contacted Mobily customer service.
A Mobily representative clarified that this information was incorrect and that the service would continue as
and, once inside my home, inspected my modem and informed me that my services would be blocked unless the contract was renewed.
When I asked to proceed with the renewal, they claimed it could not be renewed under my own IQAMA and instead required another person's IQAMA.
Tweet 1.2: and blaming customers without acknowledgment is unacceptable. Additionally, a 5-6 hour wait for live chat support during working hours is unacceptable. Disappointed with the unprofessionalism displayed by @Aramex@Aramex_KSA
Tweet 1.1: Extremely disappointed with @Aramex's @Aramex_KSA service. Was supposed to receive a parcel 2 days ago, yet received a message claiming delivery was attempted, stating 'customer unavailable.' Questioning process validation, as no attempt was made,
@almatarapp Currently waiting in hotels lobby with reservation confirmation from almatar however hotel’s management dont have any reference to that booking and they are asking to call allmatar. Its been an hour and I am having back and forth calls with no result so far…