Welcome to a bolder, braver TalkTalk – not just a fresh coat of paint, a new chapter to help make your experience even better. Here to Help; Mon-Fri 8am-6pm
Please be aware 🚨 that scam account @d_Talktalk_c is trying to reach out to our customers. Please do not pass any details to anyone other than @TalkTalk. We have reported the account and continue to report their posts. Thank you.
Please be aware 🚨 that scam account @d_Talktalk_c is trying to reach out to our customers. Please do not pass any details to anyone other than @TalkTalk. We have reported the account and continue to report their posts. Thank you.
@Villa51Darren I’m really sorry to hear about the landline issue. Could you please send us a direct message so we can review your account and assist further
-Thabile
@johnstewar88 Hi john , I’m really sorry to hear about your experience — that’s definitely not the level of service we aim to provide. We understand how frustrating this must be, Please send us a DM so we can look into this for you
Thabile
@SparklyLou75 Hi there, I’m really sorry to hear how long you’ve been dealing with this – I can completely understand how frustrating this must be, especially given your circumstances. This isn’t the level of service we want please DM so we can look into this for you.
Lungie
@MarkHallesq Hi Mark, no it's not verified but it's still very much us. We just want to make sure that no one is giving details to a another account. This is our official channel.
@travis542372663 Hi Travis, We’re continuously working to improve our service and customer experience. If you’ve been affected or need help, please DM us your details so we can support you further.
-Mandisa
@CruellaDeBreck2 Hello Cruella We’re really sorry to hear about your dad’s situation — we understand how critical a stable connection is, especially when it’s a lifeline. This is certainly not the level of service we aim to provide.
Please send us a DM so we can look into this for you.
Lungie
@NUVfilms Please send us a DM with your account details so we can check the latest update, keep you informed, and make sure everything is progressing as it should.
We really appreciate your patience – we’ll do everything we can to get you back online 💙
-Sindy
@NUVfilms If an engineer is already on the way, it usually means the issue needs a specialist fix, and we’re working with our partners at Openreach to get this resolved as quickly as possible.
-Sindy
@NUVfilms Hi there, we’re really sorry to hear you’ve been without connection for this long 😔 We understand how frustrating and disruptive this must be, especially in central London.
-Sindy
@itsmelucasdt The refer-a-friend programme has been closed, so referral codes can no longer be used. A new, updated version may be introduced in the future, and they’ll review the scheme.
-Siyanda
@CECKane We’d be happy to take a closer at your bill, @CECKane. Please send us a DM with your account details so we can check this and get an update for you as soon as possible
-Wandile
@The_original_KL We’re glad to hear you’ve found a provider that better suits your needs, but we do take comments like yours seriously as they help us improve.
If you ever reconsider in the future, we’d love the chance to give you a much better experience. Take care.
-Sindy
@The_original_KL Hello there, thanks for your feedback we’re really sorry to hear your experience led to that decision.
It’s never our intention to lose a customer, and we genuinely regret that things didn’t work out for you.
-Sindy
@paulivory1963 We’d really like the chance to put this right for you.
Please drop us a DM with your details so we can pick this up and get it sorted as quickly as possible.
Elizabeth