Tilly Beau

[Tilly Beau @TalulahCheese]

@nxwestmidlands 2nd #11 hasn’t turned up. Can you advise on how I get a refund for my ticket bought on the app please as I now have to walk

[Tilly Beau @TalulahCheese]

@nxwestmidlands is there a problem with the #11 bus again please, 3 of us have been waiting 25 mins for a bus?

[Tilly Beau @TalulahCheese]

@PureGym please do a locker I section at your Snow Hill branch..hardly anyone in here but most of the lockers are padlocked up by people who just keep things in there 24/7 when they’re not here. Frustrating when you’re trying to get a locker while you’re actually working out!

[Tilly Beau @TalulahCheese]

@nxwestmidlands same old #11 bus, always late 🤦🏻‍♀️

[Tilly Beau @TalulahCheese]

@WMmetro Tram 49 to Birmingham just drove off even though I pressed the green button on the door to get on. Shocking

[Tilly Beau @TalulahCheese]

@EvriUK_Official I have a parcel missing. The tracking number is saying it’s from 3 months ago (it isn’t). Tried the chat bot and calling you, all saying the tracking number you gave me is incorrect. Help please!

[Tilly Beau @TalulahCheese]

@WMmetro Can we have the link to the new timetable please?

[Tilly Beau @TalulahCheese]

@EvriUK_Official I have a parcel that has not arrived on time. An email that says it’s delayed and a tracking number. When I put the number in the website it says it’s 3 months old so can’t find it? When I called you it says it can’t find it either. Help please!

[Tilly Beau @TalulahCheese]

@WMmetro When you’ve already waited 20 mins….

[Tilly Beau @TalulahCheese]

@WMmetro I appreciate they are coming now but having yet another tram out of service has caused passengers shouting at each other when we’re crammed like sardines. It does not feel safe and the poor inspector won’t be able to get through the tram to take people’s fayres

[Tilly Beau @TalulahCheese]

@WMmetro Crammed like sardines. Dreadful

[Tilly Beau @TalulahCheese]

@WMmetro Well it’s caused chaos and people shouting at each other. Horrible situation and terrible service

[Tilly Beau @TalulahCheese]

@EE is there an issue please? I cannot make calls but can text and use the internet. #Birmingham

[Tilly Beau @TalulahCheese]

@nxwestmidlands when is the next #11 bus turning up at Wednesbury bus station please? We’ve been waiting over 20 mins for one??

[Tilly Beau @TalulahCheese]

@nxwestmidlands Why is your #11 bus route SO unreliable. I catch it a handful of times and it’s always late or buses are missed. I feel sorry for the poor customers who catch it every day.

[Tilly Beau @TalulahCheese]

@WMmetro Your driver in tram 25 just drove off as I literally got to the door, even though I ran past his window, as advised by your conductors. Not good customer service!!

[Tilly Beau @TalulahCheese]

@khloekardashian @khloekardashian your arms are goals!! 💪🏼

[Tilly Beau @TalulahCheese]

@marksandspencer Your customer service at this time of year is absolutely shocking! Not what I expect from M&S ☹️