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@laurenmcdgogogo@MichaelHyatt@laurenmcdgogogo can you please let us know the email address on your account so we can keep an eye out for your email to our support team? (You can DM us to keep this private.)
@DavidBonavita@MichaelHyatt It is called an annual subscription, not a monthly one. And the terms are laid out clearly on the sales page and in email communication. No misleading at all. The planners are shipped quarterly to encourage excitement about planning.
@DavidBonavita@MichaelHyatt David, when someone purchases an annual subscription and pays up front, we offer a 30-day money back guarantee for a full refund of the annual purchase. After 30 days, a refund is no longer an option, but it's up to the customer if they want to continue receiving the planners.
@OMVanEk@MichaelHyatt Mark, since we haven't heard back, we're going to reach out to you via email. Please respond to that email with your concern and we'll do our best to help. Thanks!
@TimeSavingMx@MichaelHyatt Thank you for reaching out! We've located the email you sent this morning, and will be in touch shortly with a link to this VIP group! Keep an eye on your email, and we'll look forward to assisting you further!
@rodchile - thanks for reaching out. Our team just emailed you full details on your LeaderBox order this morning! If there is anything at all we can do to assist further, please let us know!
@abar76@MichaelHyatt Hi Avi! Thank you so much for letting us know. Our team is so sorry for your experience. We're looking into this now, and will be in touch asap to get you fully taken care of!
@rcsmith2011@MichaelHyatt Richard, to echo @MichaelHyatt, the book will ship at the end of the month! However, your bonuses will be delivered through email. Please shoot our team a message at [email protected] so that we can be sure they arrive to you!
@lkamerman@MichaelHyatt We're so sorry for the frustration, Len. We know that shipping costs to destinations outside the US are a strain, currently. Be assured we're working on a solution for better shipping options for our international customers!
@lisa_turley@MichaelHyatt Lisa, yes! We're on it! Looking into you account as we speak, and should be back in touch with you with more insight soon! -Team MH
@scottakenworthy@MichaelHyatt Hi Scott! Looks like our team sent tracking details your way on the 9th, but that the package may be stuck. We'll email you for next steps!
@DavidDupree@MichaelHyatt Hi David! Thanks for reaching out. Absolutely. Check the email used for your purchase, you should have a shipping update waiting for you!
@mikecapristo@MichaelHyatt Michael, so sorry for your frustration. Please don't worry, our team will take care of you. We'll be in touch, so keep an eye on your email!
@VickieLPerez@MichaelHyatt Vickie, thanks so much for reaching out. We're so sorry to hear! Our team is looking into this now, and will reply to your email shortly!