@AmericanAir You have an opportunity to be more responsive on delays which would create higher customer satisfaction. The current practice is frustrating
@AmericanAir ….I understand delays but never comprehend why the notification of a delay is so poor. I’m on flight AA808 tonight and by 7pm the incoming flight was delayed(more than an hour)yet no updates to the AA app on a new departure time. This wasn’t done until 7:26pm?