Tesco Mobile

👋 Welcome to the official Tesco Mobile Twitter! Follow us for all of the latest news & tips 👌 Got a Q? We're here to help 9am-7pm weekdays, 10am-6pm weekends.

[Tesco Mobile @tescomobile]

@glenwibix Please remove your mobile number from your public reply as this is sensitive information. In order for me to assist I'd need you to send over a private message - Emily

[Tesco Mobile @tescomobile]

@SianElin_PT73 Hi Sian. I'm really sorry to hear about your experience with us, can you please send over a private message with some more detail regarding the issue at hand? I'd like to help - Emily

[Tesco Mobile @tescomobile]

Hi Adrian. I'm really sorry to hear you're experiencing issues with your data, please enter your postcode here 👉 https://t.co/pADYLzZIyl. Are the engineers aware of any current issues? If so, they'll be working to resolve them as soon as possible. If there are no reported issues, please send over a private message with your number so I can look into the matter further - Emily

[Tesco Mobile @tescomobile]

@Lyndahayes Hi Lynda. Thank you for taking the time to reach out, I'm sorry to hear this and I'd like to help. Can you please remove the names mentioned in your comment above and send a private message over so I can help from there - Emily

[Tesco Mobile @tescomobile]

Hi there. Thank you for taking the time to reach out, the US is not included in our Home From Home destinations and you cannot use your inclusive allowances there. Any usage would be chargeable to your safety buffer and our roaming charges can be found here 👉https://t.co/IWbNwBihNu. If you have any further questions, please send over a private message and I'd be more than happy to help - Emily

[Tesco Mobile @tescomobile]

@AndrewC997 Hi Andrew, thanks for getting in touch. No, this is not Tesco Mobile. So we can investigate this further, please forward the number by texting ‘CALL' to 7726. For more information, please visit: https://t.co/4Wg7GQ2r3J - Natasha

[Tesco Mobile @tescomobile]

@SianElin_PT73 @financialombuds I am sorry to hear this Sian, it can take a while for masts to be fixed, due to the parts being bespoke made or needing permissions to enter where the mast is, when it is resolved please pop us over a message and we can get a loss of service credit added -Zoie

[Tesco Mobile @tescomobile]

@andrewc74385523 I can understand how concerning this must be for you, especially given the circumstances. Please reach out via DM with more info so we can help with this - Harry https://t.co/ZsZ8aLI7k4

[Tesco Mobile @tescomobile]

@InMrMac Hi there. I'm really sorry to hear about your experience and I'd like to help. Can you please send over a private message with some more detail regarding the issue at hand so I can advise further - Emily

[Tesco Mobile @tescomobile]

@f4ckiam Hi there. Thank you for reaching out to share your experience with us! I'll ensure to pass on your kind words to the relevant team 😊 - Emily

[Tesco Mobile @tescomobile]

@mustibeau Hi there. Thank you for taking the time to reach out, I'm really sorry to hear this and I can completely understand your concern. Can you please send over a private message with some more information on what has happened? I'd like to help - Emily

[Tesco Mobile @tescomobile]

@WirtzWally Hi there. I'm really sorry to hear you have been experiencing issues with your signal. Can you please send over a private message with your number and postcode? I'd like to help and look into the matter further - Emily

[Tesco Mobile @tescomobile]

@Lynzyhope I'm very sorry to hear this. Please drop us a DM with further details so we can arrange feedback - Natasha

[Tesco Mobile @tescomobile]

@Laraisthecroft1 @virginmedia I'm sorry to hear this, Lara. There are a few things you can do to try and get it working. Take a look at our troubleshooter here https://t.co/MMWyX3tbBc and select the issue - Natasha

[Tesco Mobile @tescomobile]

@pushkarnagela I'm very sorry to hear all this, Pushkar. I can see you have reached out over in DM, we will continue the conversation there. - Natasha

[Tesco Mobile @tescomobile]

@pushkarnagela I'm sorry to hear this Pushkar, please drop us a DM to I can take a further look - Natasha

[Tesco Mobile @tescomobile]

@Ucheykingz Hi there, I'm sorry to hear this. Please send us a direct message with your order number so we can investigate this further - Natasha

[Tesco Mobile @tescomobile]

@Dougie05957548 We have private messaging activated, are you having issues sending one? - Zoie