pushkar nagela

[pushkar nagela @pushkarnagela]

@Ofcom @CitizensAdvice 2/2 @tescomobile has abandoned their service commitments. Frontline mistakes have caused a cascading 9-day blackout, blocking my banking apps and financial security. This is a direct breach of consumer protection standards for vulnerable customers. Fix this lockout today.

[pushkar nagela @pushkarnagela]

@tescomobile Your customer service reps have been highly unprofessional. I was misled with false promises on the phone, and your team failed to follow through. I haven't received my replacement SIM for over a week. What’s going on? I need this sorted immediately.

[pushkar nagela @pushkarnagela]

1/2 ⁠@Ofcom @CitizensAdvice A senior rep weaponized "abusive customer" policies against a customer in an active mental health & financial crisis, telling me to "seek medical help" rather than addressing an internal 9-day SIM delay. This is a severe breach of duty of care.⁠

[pushkar nagela @pushkarnagela]

Worse still, the rep promised a callback within 10mins to resolve. It’s been over 30mins. Total radio silence. TM has completely washed their hands.They expect me to manually cycle through every bank begging to change numbers because of THEIR system failure. #CustomerServiceFail

[pushkar nagela @pushkarnagela]

@tescomobile rep actually used her authority to threaten me, falsely accusing me of being abusive to hide their 9-day SIM delay. Worse, when I expressed panic over losing my banking access, she told me to "go seek medical help." This is how Tesco treats vulnerable customers.

[pushkar nagela @pushkarnagela]

@tescomobile If this is a bot, then no use which similar to the customer service rep on the phone.

[pushkar nagela @pushkarnagela]

@tescomobile I am locked out of my bank account and experiencing severe financial distress because your staff’s error triggered a 72hr profile lock. First lodged complaint on July 5th. Senior rep Seema just blamed me for your subordinate's mishap instead of helping.

[pushkar nagela @pushkarnagela]

@McDonaldsUK hey there. Have you forgotten the vegetarians completely? Would love to get back to get the veggie burger rather than resorting to the McPlant! When can we expect it to be back on the menu?

[pushkar nagela @pushkarnagela]

@enterprisecares This is what I’ve been receiving repeatedly — the same response, the same email, and no resolution. It’s clear that @Alamo has little interest in genuine customer support or following their own policies. This endless loop feels like a deliberate attempt to avoid processing refund

[pushkar nagela @pushkarnagela]

1/2 @Alamo @HeathrowAirport @enterprisecares This ongoing issue is unacceptable. Since 31st Dec’24, been chasing a £400 refund that was wrongly charged.Despite involvement from the damages, finance, & claims teams-all pointing fingers at each other-no resolution has been reached

[pushkar nagela @pushkarnagela]

@enterprisecares I suggest whoever manages this account take a moment to verify and validate the issue rather than sending an automated response asking me to call Heathrow Airport yet again. If that’s the only solution, what was the point of reaching out here in the first place? I had high hopes.

[pushkar nagela @pushkarnagela]

2/2 On 23rd Feb, a Heathrow branch manager finally acknowledged the £400 was wrongly charged. Despite this, Alamo still can’t seem to process a refund. Is refunding customers not part of your policy? This has been dragging on for two months, and I’ve had enough. Please sort this

[pushkar nagela @pushkarnagela]

@British_Airways Replied.

[pushkar nagela @pushkarnagela]

@British_Airways I’m disappointed with how my claim has been handled. Despite following your medical baggage policy, I was wrongly charged £200 for on my BLR-LHR flight.After waiting weeks, all I received was an email with £50 voucher.Expected better, especially to medical needs

[pushkar nagela @pushkarnagela]

@RESPONSECA46 Hi, i have DM’d you but can I know if your affiliated with BA claims department and how would assist me in this matter?

[pushkar nagela @pushkarnagela]

@British_Airways How are you going to expect me to reply to an automated email? Secondly this case had been closed without any explanation nor response, and when reopened the case again, the case is closed now again! Can i speak to someone who can assist rather than going in circles!

[pushkar nagela @pushkarnagela]

@alamocares i have been fighting for my refund claim where i was charged in excess and was found that Alamo had made the mistake but is still not able to rectify and refund my £400 since 31st December 2024. Do plan on refunding the money despite finding out the problem?

[pushkar nagela @pushkarnagela]

@virginmedia is there a mass outage? I have been experiencing landline internet outage the past hour and the resolution is set for the 10th of march? What? Seriously?

[pushkar nagela @pushkarnagela]

@Alamo I have DM’d the details.

[pushkar nagela @pushkarnagela]

… charges.
(3/3)
Since 31st December, I’ve been running around like a headless chicken, fighting for what’s rightfully mine. Meanwhile, @Alamo seems to revel in exploiting customers, overcharging them, and making refunds unnecessarily difficult.