@zeptocares
I had order an electric kettle, and tried a lot to return it in the given timeline but your app didn't let me do so. I had posted about this within timeline but now the timeline has passed.
Can you help me please?
Facing a frustrating issue with a recent order on @ZeptoNow , @aadit_palicha
The app clearly shows Return available till 16 March. but whenever I try to initiate the return it shows:
“Due to high demand, returns are currently unavailable. Please try again after 30 minutes.”
I’ve been trying repeatedly for hours, but the same message keeps appearing. Today is 15 March, so the return window is still valid, yet the system is effectively blocking the return.
Attaching screenshots showing the return eligibility and the error message.
Please resolve this
Facing a frustrating issue with a recent order on @ZeptoNow , @aadit_palicha
The app clearly shows Return available till 16 March. but whenever I try to initiate the return it shows:
“Due to high demand, returns are currently unavailable. Please try again after 30 minutes.”
I am extremely frustrated with this experience. I expected better service and support from a reputed company like Niva Bupa. Please address this issue urgently and improve your customer support services.
Second, it's been 48 hours since the claim was filed, yet we haven't received pre-approval. This lack of response adds to our stress during an already difficult time. We need clarity and prompt action.
I can't reach customer care at 18605008888. Calls end after following the menu.
First, it took 18 hours to receive our claim ID. This delay is unacceptable in urgent health situations. Timely processing is critical, and such a delay can be distressing for families.