@SabrinaKaminer @CBSThisMorning@vladduthiersCBS Thank you. He is a fighter for sure, he did all of the work. Now go kick his butt with some weight training!!
"What is this charge for?"
"It is a prorated charge. You are billed in advance, so that is a prorated charge."
"Those words don't mean the same thing."
"Ummm. Let me check."
Actual conversation I'm having with @optimum right now.
.@optimum in a nutshell:
"I want to know why my bill went up $25"
"Your promotion expired on Sept 31st"
"Sept only has 30 days. Also, I moved & cancelled my service."
"Oh well you should pay this anyway & then we'll send you a normal bill in Nov."
1hr later- "oh, we messed up."