The Foon Guy

Here to try and make your life a bit easier when it comes to Vodacom Soth Africa

[Newzroom Afrika @Newzroom405]

[BREAKING NEWS] SAFA approves Pitso Mosimane as the new Bafana Bafana coach. Mosimane takes over following Hugo Broos’ departure. #Newzroom405

[The Foon Guy @TheFoonGuy]

Friendly suggestion 🙌
Since you’re coming into the store anyway…
Why not just do the deal in-store from the start?
You’ll get better support, and you help keep local stores running strong 💪

What’s your experience with Call & Collect?

[The Foon Guy @TheFoonGuy]

Hey Vodacom customers 👋
Quick heads-up about Call & Collect (ordering online/call centre, then collecting in-store):
Most people don’t realise what actually happens when you walk into the store…

[The Foon Guy @TheFoonGuy]

Here’s the part many don’t know:
👉 The sale is usually credited to the online/call centre team
👉The store often earns little or no commission
Even though we do the full setup and support.

[The Foon Guy @TheFoonGuy]

Worst support story? Drop it below #Vodacom #AskOnce #SouthAfrica

[The Foon Guy @TheFoonGuy]

Vodacom's "Ask Once" promise:

Explain your problem once across app, call centre, website and store — and get it sorted. No repetition, no frustration. Beautiful on paper.
Reality in SA?

2018: TOBi bot arrives
2020: Everything shoved online first
2025: Cuts 113 jobs (Feb) "

[The Foon Guy @TheFoonGuy]

Ask Once" campaign launched (Oct)
2026: Franchises forced to handle customer care for free, with zero tools & worse in-store prices than online

So much for consistency. Vodacom saves on salaries, customers save nothing but time... which they waste repeating themselves anyway.

[The Foon Guy @TheFoonGuy]

The only way I found to speak to a human was as follows:
Call 082 135
Press # (again number does not matter)
Press 2 for accounts
TOBI will now send you an SMS
Reply with: "agent"
It will respond and try to "save time"
Reply with: "agent" again
Answer the customer care call

[The Foon Guy @TheFoonGuy]

Vodacom Customer Care - SA
Since it's impossible to reach a human when calling vodacom Cusomer Care, I found a way.
Dial 082 135.
Press # (The number in question does not matter at all)
Press 0 repeatedly until it asks what language you would like to be assisted in.
And Voila!

[The Foon Guy @TheFoonGuy]

I found that this works only for contract numbers. I'll follow up for prepaid numbers shortly.