@atherenergy
I am extremely disappointed with my Ather 450X Pro ownership experience.
I purchased the 450X Pro expecting a premium and reliable electric scooter, especially because it came with a 5-year warranty. However, I am facing repeated issues with brake pads and other
@atherenergy for almost a month.
I am expecting a proper written explanation and a genuine resolution, not just another generic response.
Please ensure that this complaint is handled with the seriousness it deserve
@atherenergy I hope this time your relevant team will actually investigate the matter seriously instead of sending another routine reply.
My concerns are very specific — repeated part failures, extremely high spare-part costs, lack of warranty support, and the service centre being closed s.
parts fail again within a short distance.
My service was further affected because the service centre remained closed for almost one month. I received no proper support or communication during this period. Due to this closure, service could not be completed on time and existing
parts, resulting in frequent and expensive maintenance.
I have repeatedly been advised to replace certain parts within only 2,000–4,000 km. If these parts fail or require replacement so frequently, I want to know why they are not covered under warranty. What is the actual benefit
issues may have become worse. This is clearly not the customer's fault.
I am also concerned about the lack of properly trained and professional service staff
I request Ather to conduct a complete inspection, review my service and replacement history, explain the warranty coverage
of a 5-year warranty if customers have to pay repeatedly for parts that fail within a short period?
The spare parts are also significantly more expensive compared with market prices. Even after paying these high prices, there appears to be no proper warranty if the newly replaced
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