@EastMidRailway Hi, I'm trying to claim delay repay for a delayed journey yesterday, which was for 2 of us travelling on a Two Together railcard (so both tkts purchased together in one transaction). I uploaded both tkts but could not differentiate between them, as a result.... 1/
@EastMidRailway Cont: ...2nd claim rejected. It used to ask for all the pax info but no longer does that. How can I make a claim for the 2nd tkt, and how can I tell which was one was in the rejected claim? It's impossible for me to tell on the website. Many thanks. 2/2.
@trentbartonland Hi, I've got a new phone and am trying to log into Mango, which says it's still registered to my old phone. However I can't find any way to deactivate it on my old phone. How can I move it to my new device?
@trentbartonland Thanks, Scarlett. Any idea when it's likely to leave Hucknall tram stop next? I know the timings are out of whack due to roadworks so just trying to plan if I'll get a taxi instead. Don't want to book taxi then arrive on the tram to find the bus there.
@EastMidRailway Hi, please can you confirm that the 10:16 from Chesterfield to Manchester is operating? I ask because I've come via Derby because there were no trains from Nottingham, yet this train is coming from there but was not on the schedule yesterday.
@EastMidRailway Hi, there are about 10 of us waiting at the taxi pickup point by platform 7 for taxis to Long Eaton & Derby. Any info on when they are coming? No one wants to risk running back to the customer service desk to chase it up. 😂
@YstradHistory Oh no! The heartbreak. It's awful isn't it - you know it's just ceramics but at the same time you know there'll never be another just like it. 💕
@EastMidRailway Hi, I'm travelling NOT-MAN tomorrow. I'm just a bit concerned that there's only 10 mins between the replacement bus arriving at DBY and the train to MAN leaving. If this bus is late, will the train wait? The next option arrives MAN 2hrs later and is too late.