MadMax ღ @TheRealChrispal - Twitter Profile

There is a question Safaricom Chairman Adil Khawaja and CEO Peter Ndegwa cannot keep avoiding. Why have the darkest complaints around Safaricom grown louder under your watch? This is no longer just about bundles disappearing, calls dropping or customer care taking Kenyans in circles. Those are serious issues, but the bigger question is trust. Safaricom holds the private life of nearly every Kenyan. It holds our phone records, locations, M-Pesa trails, contacts, business payments, family transactions and daily movements. That means Safaricom is not just a telco. It is a vault of national life. So when Kenyans start hearing allegations about user data being exposed, shared or sold to state actors accused of abducting and killing citizens, the chairman and CEO cannot hide behind polished corporate statements. They must answer directly. Why are these allegations rising during your reign? Why do Kenyans increasingly feel that Safaricom knows everything about them but protects nothing for them? Why has customer confidence declined so badly that many now believe the company is more loyal to power than to the people who built it? If Safaricom is innocent, then open the books of accountability. Tell Kenyans how many data requests have come from security agencies. Tell us how many were backed by court orders. Tell us how many were rejected. Tell us who inside Safaricom approves access to customer data. Tell us what safeguards exist when the same state agencies requesting data are being accused of abducting and killing citizens. Silence is not privacy policy. Corporate PR is not accountability. This company became powerful because Kenyans trusted it with their lives. Now the same Kenyans are asking whether that trust has been turned into a weapon against them. Under Adil Khawaja and Peter Ndegwa, Safaricom must explain why complaints about privacy, state access, poor service, arrogance, dropped calls, weak customer care and corporate opacity have all become louder at the same time. That pattern is not normal. It suggests a company whose leadership is no longer listening to customers, no longer afraid of public anger and no longer treating trust as sacred. Safaricom should not behave like an extension of state power. It should not behave like a surveillance desk. It should not behave like a company where Kenyans are useful only when buying bundles, sending M-Pesa and paying transaction fees. Adil Khawaja and Peter Ndegwa must come out and answer. Are you protecting Kenyan customers or exposing them? Are you serving citizens or serving the state? Are you running a trusted communications company or a data pipeline for power? Because once a company that holds the lives of millions loses public trust, no amount of advertising can repair the damage.

C_NyaKundiH's tweet photo. There is a question Safaricom Chairman Adil Khawaja and CEO Peter Ndegwa cannot keep avoiding.

Why have the darkest complaints around Safaricom grown louder under your watch?

This is no longer just about bundles disappearing, calls dropping or customer care taking Kenyans in circles. Those are serious issues, but the bigger question is trust. Safaricom holds the private life of nearly every Kenyan. It holds our phone records, locations, M-Pesa trails, contacts, business payments, family transactions and daily movements. That means Safaricom is not just a telco. It is a vault of national life.

So when Kenyans start hearing allegations about user data being exposed, shared or sold to state actors accused of abducting and killing citizens, the chairman and CEO cannot hide behind polished corporate statements.

They must answer directly.

Why are these allegations rising during your reign?

Why do Kenyans increasingly feel that Safaricom knows everything about them but protects nothing for them?

Why has customer confidence declined so badly that many now believe the company is more loyal to power than to the people who built it?

If Safaricom is innocent, then open the books of accountability.

Tell Kenyans how many data requests have come from security agencies.

Tell us how many were backed by court orders.

Tell us how many were rejected.

Tell us who inside Safaricom approves access to customer data. Tell us what safeguards exist when the same state agencies requesting data are being accused of abducting and killing citizens.

Silence is not privacy policy.

Corporate PR is not accountability.

This company became powerful because Kenyans trusted it with their lives. Now the same Kenyans are asking whether that trust has been turned into a weapon against them.

Under Adil Khawaja and Peter Ndegwa, Safaricom must explain why complaints about privacy, state access, poor service, arrogance, dropped calls, weak customer care and corporate opacity have all become louder at the same time.

That pattern is not normal.

It suggests a company whose leadership is no longer listening to customers, no longer afraid of public anger and no longer treating trust as sacred.

Safaricom should not behave like an extension of state power. It should not behave like a surveillance desk. It should not behave like a company where Kenyans are useful only when buying bundles, sending M-Pesa and paying transaction fees.

Adil Khawaja and Peter Ndegwa must come out and answer.

Are you protecting Kenyan customers or exposing them?

Are you serving citizens or serving the state?

Are you running a trusted communications company or a data pipeline for power?

Because once a company that holds the lives of millions loses public trust, no amount of advertising can repair the damage.

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MadMax ღ @TheRealChrispal

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