Deb Hazeldine

Owner Designer Maker at The Purple Creative

[Deb Hazeldine @TheSpiderLady21]

@Matt_Pinner Currently, I have 22.

[Deb Hazeldine @TheSpiderLady21]

@RoyalMailHelp Could you point me in the right direction to resolve an issue with a delivery.
Tracking says it's at the South Midlands depot but it's been there & not moved since the 10th December!
RM have had this package in their system since the 8th December.

[Deb Hazeldine @TheSpiderLady21]

@EE Thank you.
I will have a look at that.

[Deb Hazeldine @TheSpiderLady21]

Need some help here @EE
Obviously the storm has caused issues across the board, we've lost our broadband since Saturday.
Trying to speak to a real person is proving impossible & the only response we've gotten is this & it says probable fix as of yesterday?

@EE

[Deb Hazeldine @TheSpiderLady21]

@EE That screenshot is the result of us texting that number!
So where do we go from here?

[Deb Hazeldine @TheSpiderLady21]

@lizaadamczewski Henry is a fool.

[Deb Hazeldine @TheSpiderLady21]

@RymanStationery Thank you for responding.
Happy to report, my query was dealt with this morning.

[Deb Hazeldine @TheSpiderLady21]

@RymanStationery When a customer sends a query to your customer service department, what time scale are we looking at before they get a response?

[Deb Hazeldine @TheSpiderLady21]

@LidlGB Aw that's a shame that they're not available all of the time
They are very popular here.
Thank you for responding.

[Deb Hazeldine @TheSpiderLady21]

@LidlGB ...are these still available in your UK stores or discontinued?

[Deb Hazeldine @TheSpiderLady21]

@LidlGB I was purchasing these in Selby, North Yorkshire.
Not been in stock for 8 weeks now so wondering if discontinued.

[Deb Hazeldine @TheSpiderLady21]

@AskDyson Thank you for your response but 6 days after my post?
I have had to deal with the issue the best I could.
Very disappointed in Dysons level of customer service, it's somewhat lacking on all fronts.

[Deb Hazeldine @TheSpiderLady21]

@AskDyson Can someone assist me please. Need to resolve a faulty vacuum issue. Customer support will only talk to my husband on the phone as he purchased it but, he is hard of hearing and along with the team members accent, he is struggling to understand what they are saying.

[Deb Hazeldine @TheSpiderLady21]

@irepsalone1 @JUlCETHEKIDD I thought the same, password, recovery steps etc etc etc. Probably f*cked it all up now when I try to get back in!

[Deb Hazeldine @TheSpiderLady21]

@TheBodyShopUK I did that before asking here. No joy. However, this morning I was able to order and the website didn't appear to be as jumbled and clunky as it was yesterday.
Thank you for responding.

[Deb Hazeldine @TheSpiderLady21]

@RCantaldo @PostOfficeNews I suspect you're right.

[Deb Hazeldine @TheSpiderLady21]

@whosthefoxhat @PostOfficeNews That's definitely what I'm getting from watching this.
Shameful.

[Deb Hazeldine @TheSpiderLady21]

@whosthefoxhat @PostOfficeNews It's difficult to get your head round the whole thing, how something like this can happen, how people can be treated so badly.

[Deb Hazeldine @TheSpiderLady21]

@whosthefoxhat @PostOfficeNews I'm astounded at his stance and attitude.