Lokesh R Lokey

💼🧑‍⚖️

[Lokesh R Lokey @ThisIsLokey]

@SamsungIndia Kindly escalate this immediately and provide a clear resolution timeline without further delay.

This continued unresponsiveness is unacceptable for a brand like Samsung.I’m a loyal customer left suffering due to a faulty display issue, with no resolution despite multiple attempt

[Lokesh R Lokey @ThisIsLokey]

This is not a complaint.
This is a record of repeated failure.

I purchased a Samsung Galaxy S21 Plus, trusting Samsung India as a premium and reliable brand.

Within usage, my device developed the well-known green line issue on the display.
@SamsungIndia @SamsungMobile

[Lokesh R Lokey @ThisIsLokey]

As requested, I shared invoice, job sheet and all req. via DM.

Despite multiple follow-ups, there has been no response or acknowledgment from your end.

Complete silence across both DM and email after collecting documents reflects extremely poor customer support.
@SamsungIndia

[Lokesh R Lokey @ThisIsLokey]

@SamsungIndia It’s been 7 days since I provided all requested docs to @SamsungIndia reg. my recurring green line issue (even after prior replacement)

No response. No update. No resolution
Despite many follow-up mails

This is disappointing how customer complaints are handled by @SamsungIndia

[Lokesh R Lokey @ThisIsLokey]

@SamsungIndia It’s been 7 days since I provided all requested docs to @SamsungIndia reg. my recurring green line issue (even after prior replacement).

No response. No update. No resolution
Despite many follow-up mails

This is disappointing how customer complaints are handled by @SamsungIndia

[Lokesh R Lokey @ThisIsLokey]

@SamsungIndia This issue has repeated even after the official replacement. Details already shared earlier, will share now also. Kindly provide a permanent resolution.Thanks

[Lokesh R Lokey @ThisIsLokey]

@SamsungIndia This issue has repeated even after the official replacement. Details already shared earlier, will share now also. Kindly provide a permanent resolution.Thanks

[Lokesh R Lokey @ThisIsLokey]

@SamsungUS I even addressed the issue to them but nothing seems to be happening rather than paying for the issue which is no way im liable

[Lokesh R Lokey @ThisIsLokey]

This post is shared publicly so other users are aware, and so this issue is properly acknowledged, Provides fair resolution
@SamsungIndia @SamsungMobile

[Lokesh R Lokey @ThisIsLokey]

How many times should a customer pay for the same defect?
Replacing a defective part once and letting the same issue reappear again cannot be called “support”, it is a temporary tear wipe, not a permanent solution

[Lokesh R Lokey @ThisIsLokey]

@Samsung @SamsungIndia @ndtv @EU_Consumer @SamsungMobile @SamsungUS @jagograhakjago @the_hindu @Gadgets360 @TrakinTech

[Lokesh R Lokey @ThisIsLokey]

As a lawyer and blind samsung suppporterI am requesting:A permanent resolution, Accountability for repeated failure, Fair treatment for Indian consumers

This post is shared publicly so other users are aware, and so this issue is properly acknowledged and compensated.

[Lokesh R Lokey @ThisIsLokey]

This issue affects 1000s of users in India, yet there is:No permanent fix, recall,or extended responsibility.

Middle-class and working professionals cannot afford samsung brand to keep on spending repeated replacements for a defect they did not cause.

[Lokesh R Lokey @ThisIsLokey]

A phone priced around ₹70,000 is expected to last many years, not fail repeatedly just outside warranty periods.
When customers approach service centers or customer care, the only response heard is, “Warranty over. Pay and replace.

[Lokesh R Lokey @ThisIsLokey]

Let this be very clear:This is NOT accidental damage, it is NOT misused, it is NOT wear and tear.

This is a repeat occurrence of the same defect, which strongly indicates: manufacturing flaw Or a software-induced display defectOr knowingly supplied panels with limited lifespan.

[Lokesh R Lokey @ThisIsLokey]

Initially, I raised the issue on social media, Samsung acknowledged it.The display was replaced through the official service process

I believed the issue was resolved.

Now, after just ONE YEAR, the same green line has appeared again on the replaced display.

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[Lokesh R Lokey @ThisIsLokey]

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[Lokesh R Lokey @ThisIsLokey]

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