Tom Kaye

editor—malcontent—ray of sunshine

[Tom Kaye @Thomkaye]

@PlunderingShip @UbisoftSupport Just came here to tell you that.🎉

[Tom Kaye @Thomkaye]

@UbisoftSupport @filanimac Why are you wasting his time with basic troubleshooting tips? How is it that you don't know that *everyone* in the US and Canada (and a few other countries) has been locked out of this game since 12AM GMT on June 7? The issue has been reported repeatedly at this point.

[Tom Kaye @Thomkaye]

@PlunderingShip @UbisoftSupport Yeah. But a friend of mine in CA was able to get online last night on PC (he usually plays on PS), which has also been down this whole time, so hopefully that means Ubisoft is working on it.

[Tom Kaye @Thomkaye]

@AskPlayStation Hi PS, Ubisoft did something to Ubisoft Connect on June 7 that broke the online authorization connection w/PSN for ACIV multiplayer on PS4/PS5 for everyone in USA/CAN. None of us can connect. Reported to @UbisoftSupport but no action. Can u give them a push?

[Tom Kaye @Thomkaye]

@AskPlayStation Hey PS, Ubisoft did something to Ubisoft Connect on June 7 that broke the online authorization connection w/ PSN for AC IV multiplayer on PS4/PS5 for everyone in USA/CAN. None of us can connect. Reported repeatedly to Ubisoft but no action. Can u give them a push?

[Tom Kaye @Thomkaye]

@PlunderingShip @UbisoftSupport I sent you a friend request on Ubisoft Connect. Will send one on PSN once the game is back up.

[Tom Kaye @Thomkaye]

@UbisoftSupport @PlunderingShip btw, hi beanzhunter. I recognize you from the game.

[Tom Kaye @Thomkaye]

@UbisoftSupport @PlunderingShip These issues seem to be country specific--e.g., players in Brazil can get in--and may be related to changes to Ubisoft Connect that are causing user authentication between PS+ and Ubisoft to fail. Maybe updates broke something related to third-party data-sharing/access?

[Tom Kaye @Thomkaye]

@12adam02 @UbisoftSupport Any luck? Rumor is they shut it down.

[Tom Kaye @Thomkaye]

@USPSHelp Your customer support phone line is a useless, time-wasting nightmare. I’m trying to get an update on a lost package investigation and it just keeps hanging up on me—after wasting precious minutes of my life forcing me to sit through irrelevent menu options.

[Tom Kaye @Thomkaye]

@XfinitySupport What is wrong with you people? Trapping your customers in endless conversational loops with useless automated assistants that don’t understand anything beyond simple menus and prompts, and that resolutely refuse to connect to a live agent. It’s sadistic.

[Tom Kaye @Thomkaye]

@XfinitySupport I need to speak to a live person about a few complicated account and tech issues and I’ve wasted 25 minutes with your useless, buggy robo-assistants in the app and on the phone talking in circles. Totally infuriating. How do I connect directly to a live person?

[Tom Kaye @Thomkaye]

@UbisoftSupport I appreciate that. Thank u. imho, it’s an effective and relatively inexpensive way for Ubisoft to keep a key component of the longtime AC fan base positively engaged in the franchise in the lull between releases of current-day games—a persistent anchor for fans’ affection for AC.

[Tom Kaye @Thomkaye]

Hi @UbisoftSupport. Did you guys kill AC3 multiplayer on PS3 again? Servers have been down for the past 32 hours. Really bumming me out.

[Tom Kaye @Thomkaye]

@UbisoftSupport *tap* *tap* *tap* Is this thing on? But seriously could you ask someone who knows about these things? They’ve been down three days now, and it would make a very intense contingent of long-time AC fans happy if they sprang back to life again soon. Thx.

[Tom Kaye @Thomkaye]

@UbisoftSupport So are you saying I was only *imagining* I was playing AC3 multiplayer for the past few weeks? 😳😯 (Pic taken last week Tuesday, 3/19/24)

[Tom Kaye @Thomkaye]

@UbisoftSupport Dude, it’s been back up for months—until two days ago.

[Tom Kaye @Thomkaye]

@mindykaling Great color on you. Love the hair!

[Tom Kaye @Thomkaye]

@Thought1 @commaficionado Yes, that’s likely part of it. And those who habitually misinterpret us accrue persistent beliefs that they unconsciously use to build (bit by bit) detailed mental models of who they think we are. That seems likely to fuel persistent simmering resentment that’s easily triggered.

[Tom Kaye @Thomkaye]

@commaficionado If I tell you that you’ve misinterpreted my words and/or intentions, take that at face value and believe it—and then let go of the resentment and hostility stirred up by your misinterpretations.