ThredUp

Fashion, meet Forever
Buy, sell, and explore your secondhand style

Contact us @thredUP_support!

[ThredUp @ThredUp]

@_Carla_Zilka Hi Carla! Please note that we do not accept wedding gowns for sale as stated on our FAQ. We are so sorry that was missed! A member of our team has reached out to further assist. We look forward to helping you!

[ThredUp @ThredUp]

@LisaHoughton Hi Lisa! Our team has sent you a DM letting you know that your shipment is out for delivery today. 💚

[ThredUp @ThredUp]

@gracepap We're sorry to hear your experience did not go as expected. We strive to be transparent with our payouts through our Payout Estimator and Selling Guides. Our goal is to make cleaning out easy and hassle-free! If you have any questions about your payout, please send us a DM.

[ThredUp @ThredUp]

@johnsonmom28 We're sorry to hear about this experience. Based on what you've described, it sounds like a discount code may not have been applied correctly at checkout, and we'd like to take a closer look. Please send us a DM with the email address associated with your ThredUp account.

[ThredUp @ThredUp]

@kdubs329 We try to be as transparent as possible with our payouts by having our Payout Estimator and Selling Guides. At the end of the day, we make it the most convenient for you to Clean Out without any hassle on your end. If you have questions about your payout feel free to send us a DM

[ThredUp @ThredUp]

@spartan_math @LarissaPage12 @heylalateach Great question! Our fees depend on the Clean Out option selected. Feel free to send us a DM, and we'd be happy to provide more details.

[ThredUp @ThredUp]

@meganVanDiver @JenniKayne Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience this may have caused. To help us resolve your issue quickly, please send us a direct message with more details so our team can assist you as soon as possible.

[ThredUp @ThredUp]

@andy_linds Hello there! We are sorry to hear you experienced issues checking out. We see you’ve already received assistance from our Support Team. If you still need any help or have additional questions, please feel free to send us a DM.

[ThredUp @ThredUp]

@JustbLisa Hi there Lisa! We are sorry to hear about your experience. Please send us a DM with your ThredUp email for further assistance. We look forward to hearing from you!

[ThredUp @ThredUp]

@AN21490 @thredUP_support @ThredupCS We apologize for the delay and appreciate your patience! Our team has followed up with you via email and SMS with an update.

[ThredUp @ThredUp]

@rsjt We’re sorry to hear this and appreciate you sharing your feedback. We aim to be transparent on our process and want our customers to feel confident using our platform. We’d like to learn more about your experience and see how we can help. Please send us a DM!

[ThredUp @ThredUp]

@Jayajudkhshs @AGRobBonta Thank you for bringing this to our attention! Please send us a DM so we can review and assist you further.

[ThredUp @ThredUp]

@KMRAPanMedia We're very sorry for any delay in our customer service response. Please send us a direct message so we can review your issue and work on a resolution as soon as possible!

[ThredUp @ThredUp]

@n_elyse Hi Nicole! Thanks so much for your feedback. Great news—you can now schedule a Courier pick-up for your cleanout on Android devices and our website. If you have any other issues, please DM us so we can help!

[ThredUp @ThredUp]

@Rustadest2013 Hi there! Thank you so much for your feedback, it really helps. Since different filters can give different results, we recommend trying a few to see which works best for you. If you need help or have questions about our filters, please don't hesitate to DM us. We're here to help!

[ThredUp @ThredUp]

@KMRAPanMedia Hello there! We’d be happy to review this with you further. Please feel free to send us a DM.

[ThredUp @ThredUp]

@HieronymousBich We're so sorry for the confusion! Please send us a DM and we would be happy to take a closer look into this. 💚

[ThredUp @ThredUp]

@ChloDubs @thredUP_support Thanks so much for your feedback. We love this idea, we’ll be sure to pass your suggestion along to our team. We really appreciate you taking the time to share this with us!

[ThredUp @ThredUp]

@happyhomemakerr Thank you so much for sharing your suggestions! We’ll make sure to pass them along to our Product team for future consideration 💚