ThredUp

Fashion, meet Forever
Buy, sell, and explore your secondhand style

Contact us @thredUP_support!

[ThredUp @ThredUp]

@mnvikingsmom @jamesreinhart Hi there! We’re sorry to hear about your experience and would be happy to look into this further. Please send us a DM with the email address associated with your ThredUp account so our team can take a closer look. Thank you!

[ThredUp @ThredUp]

@alurabrava We completely understand where you're coming from! The cart timers have been implemented to encourage a fair shopping experience for all customers browsing the site. We recommend starting a bundle order or favoriting the item to purchase it at a later time.

[ThredUp @ThredUp]

@TPCQ2024 @thredUP_support @ThredupCoupon @bbb_us We’re sorry to hear about your recent experience. Please send us a DM so we can review your concerns and help clarify any details or improve your experience in any way. We look forward to hearing from you!

[ThredUp @ThredUp]

@KarenCareyWatts We're sorry to hear about your experience. We do offer the option to have any unaccepted items returned when you place a Premium Clean Out order. We'd be happy to take a closer look at your specific situation—please send us a DM with your email address to further review this!

[ThredUp @ThredUp]

@jeslyla13 Hi there, we went ahead and followed up via email. Please feel free to get back to us via email. Looking forward to assisting you!

[ThredUp @ThredUp]

@Heidibenton20 @couponfollow Thanks for asking! Any promotional codes or offers currently available on your account will be presented when you log in to ThredUp. Be sure to check your account and homepage for the latest deals and discounts!

[ThredUp @ThredUp]

@heylalateach @spartan_math We would be delighted to review your cleanout results and provide any clarification needed. Please feel free to send us a DM!

[ThredUp @ThredUp]

@heylalateach We try to be as transparent as possible with our payouts by having our Payout Estimator and Selling Guides. If you have questions about your payout feel free to send us a DM, we would be delighted to take a look and provide any clarification needed.

[ThredUp @ThredUp]

@_Carla_Zilka Hi Carla! Please note that we do not accept wedding gowns for sale as stated on our FAQ. We are so sorry that was missed! A member of our team has reached out to further assist. We look forward to helping you!

[ThredUp @ThredUp]

@LisaHoughton Hi Lisa! Our team has sent you a DM letting you know that your shipment is out for delivery today. 💚

[ThredUp @ThredUp]

@gracepap We're sorry to hear your experience did not go as expected. We strive to be transparent with our payouts through our Payout Estimator and Selling Guides. Our goal is to make cleaning out easy and hassle-free! If you have any questions about your payout, please send us a DM.

[ThredUp @ThredUp]

@johnsonmom28 We're sorry to hear about this experience. Based on what you've described, it sounds like a discount code may not have been applied correctly at checkout, and we'd like to take a closer look. Please send us a DM with the email address associated with your ThredUp account.

[ThredUp @ThredUp]

@kdubs329 We try to be as transparent as possible with our payouts by having our Payout Estimator and Selling Guides. At the end of the day, we make it the most convenient for you to Clean Out without any hassle on your end. If you have questions about your payout feel free to send us a DM

[ThredUp @ThredUp]

@spartan_math @LarissaPage12 @heylalateach Great question! Our fees depend on the Clean Out option selected. Feel free to send us a DM, and we'd be happy to provide more details.

[ThredUp @ThredUp]

@meganVanDiver @JenniKayne Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience this may have caused. To help us resolve your issue quickly, please send us a direct message with more details so our team can assist you as soon as possible.

[ThredUp @ThredUp]

@andy_linds Hello there! We are sorry to hear you experienced issues checking out. We see you’ve already received assistance from our Support Team. If you still need any help or have additional questions, please feel free to send us a DM.

[ThredUp @ThredUp]

@JustbLisa Hi there Lisa! We are sorry to hear about your experience. Please send us a DM with your ThredUp email for further assistance. We look forward to hearing from you!

[ThredUp @ThredUp]

@AN21490 @thredUP_support @ThredupCS We apologize for the delay and appreciate your patience! Our team has followed up with you via email and SMS with an update.

[ThredUp @ThredUp]

@rsjt We’re sorry to hear this and appreciate you sharing your feedback. We aim to be transparent on our process and want our customers to feel confident using our platform. We’d like to learn more about your experience and see how we can help. Please send us a DM!

[ThredUp @ThredUp]

@Jayajudkhshs @AGRobBonta Thank you for bringing this to our attention! Please send us a DM so we can review and assist you further.