Even after preventative measures, bugs happen.
Then it's the response that counts.
Here's @Calendly & @TopeAwotona nailing it.
Probably helps I can't remember any other incident from them in years. Moreover, it's simply a best-in-class product.
@ExpediaUK@expedia_au@Expedia@ExpediaGroup
9 Days, 3 Calls, 2.5+ hrs on hold & 8 templated emails received, all saying 'you'll call me' within 48 hrs. This all in order to pay you $225 for a name correction so I can take a flight booked w/you. No resolution. No support.
@ExpediaUK 9 Days, 3 Calls, over 2.5 hrs on hold & 8 templated emails received throughout, all saying "you'll call me" within 48 hrs. This all in order to pay you $225 for a name correction. Which still hasn't happened. I travel w/ my 5m old daughter.
@GLeney Ha - this is a new marketing technique called "mystery posting". Builds anticipation and engagement. I'll be releasing the answer on January 1st. Or if you can't wait, and have called out the posting error, https://t.co/oNTKMCsHVe
Today I have resigned as Chairman of @KingsCollegeNHS. I do not do this lightly as I love King's but believe the Govt & regulator are unrealistic about the scale of the challenge facing the NHS & the Trust. I want to pay tribute to the staff & their excellent patient care.
New mantra for digital publishing: Traffic is Vanity, Engagement is Sanity and Conversions are Reality - by @flymarketinguk's Tim De La Salle: https://t.co/jCJxDExBUE
@TrackMaven's 2017 Leadership Survey showed 51% of the 200 #marketing executives evaluated the impact of their work via ‘leads or sales metrics’. The same attitude plagues Digital Publishing says our MD https://t.co/dvkou3cptr
The #Amazon ad machine is moving fast. An excellent summary from the brilliant @Digiday in Oct. More clarity, developments & insight in the related articles section https://t.co/ReeSH3cco5
@Digiday "Retailers use the phrase “inventory out of stock,” while #Amazon calls them those items “replenishable...“deciphering the language” is a big reason why people need to hire agencies to help..."
Surely the least good reason outlined in article, but defo the most offensive one.