Job Lalisan

I want to see how good life can get.

[Job Lalisan @TiyoJooooob]

No one cares. Work fucking harder.

[Job Lalisan @TiyoJooooob]

@tymboyszn 901

[Boys Being Boys @boysbelnboys]

The cool heroes

[Job Lalisan @TiyoJooooob]

@theRealNinoJay @ScienceExpand X-ray

[Job Lalisan @TiyoJooooob]

Do you remember when you joined X? I do! #MyXAnniversary

[Job Lalisan @TiyoJooooob]

@vncbarrios Laban lang piiiis

[greffin @roasblender]

Hired a Filipino customer support agent for my store.

$4/hour.
Just answering tickets and handling complaints.

Didn’t expect much beyond refunds and apologies.

About a month in, she messages me:

“Boss, why we always refund first?”

I said, “Because they’re mad and I don’t want chargebacks.”

She replied with screenshots.

WITHOUT me asking:
Every support ticket for the last 6 weeks
Organized by complaint type, response, and final order value

She noticed something I completely missed.

Customers complaining about shipping delays
were still willing to buy more.

They just wanted reassurance.

So instead of refunding, she started replying with:

“I can refund you now
or I can add a free upgrade to your order for the wait.”

Then she tracked the results.

Old approach:
Refund rate: 29%
Post-support AOV: $0

Her approach:
Refund rate: 17%
Post-support AOV: $52

Same customers.
Same problems.

Just a different response.

I didn’t fully believe it, so we tested it for 3 weeks.

No instant refunds.
Always offer a bonus, bundle, or upgrade first.

Results:

Average order value went from $41 to $63
Refunds dropped by 12%
Monthly revenue increased by $24k

Then she noticed another pattern.

Customers complaining about product quality
didn’t want their money back.

They wanted instructions.

So she started sending:
• usage tips
• short reassurance messages
• replacement offers instead of refunds

That change alone saved another $7k/month.

This wasn’t a sales rep.
Wasn’t a strategist.
Wasn’t a manager.

It was someone reading complaints all day.

The people closest to your problems
see opportunities you don’t.

If you actually listen to them.

[Job Lalisan @TiyoJooooob]

@1990nowhere topped my year. Here’s how I listened in my #SpotifyWrapped.
https://t.co/t6jEyi8agM

[Job Lalisan @TiyoJooooob]

@SojuConnoisseur @agmike98 @TheAmishDude @DefiantLs I haven't seen a thread of this quality for a while. Very civil and informative. Thanks for the good read, I'm mostly a passive observer.

[Defiant L’s @DefiantLs]

Well that didn't go as planned

[Job Lalisan @TiyoJooooob]

These new promotions coming out right now geez.. If I'm an agent, I would have a field day.

[Job Lalisan @TiyoJooooob]

I'll waste all the days in the August air passing the time.

[Job Lalisan @TiyoJooooob]

And I can only hope
That I'm not drunk and I'm not high
That I never ever have to say goodbye
From these four walls
When I get that call

[Job Lalisan @TiyoJooooob]

Proverbs 28:1 "The wicked flee when no one pursues, but the righteous are bold as a lion."

[Job Lalisan @TiyoJooooob]

She's a hunter and I'm not that fast, and I can only fly away from hopeful thoughts at half speed..

[Job Lalisan @TiyoJooooob]

Tanginaaaa walang hesitation 😂

[marshmello @marshmello]

back to the roots baby. New song coming very very soon

[Job Lalisan @TiyoJooooob]

@alexcalleja1007 Rinig na rinig yung boses habang binabasa eh 🤣

[Job Lalisan @TiyoJooooob]

@leaf_cs @T1 Condolences. You and the entire roster will get the next and the next after that. Hope you stick together.

[Job Lalisan @TiyoJooooob]

GANDA NA AGAD DR STONE