Gary Tolbert Jr

[Gary Tolbert Jr @TolbertJr1609]

work. Any other company would have a mitigation plan or customer appreciation of some sort... anyone can correct me if I'm wrong, not claiming to be 100% right.

[Gary Tolbert Jr @TolbertJr1609]

So, TFiber @TMobile what are you doing for the customers that was affected during the big outage, still waiting....Internet is up but given the amount of time and lack of communication something should be done. Especially for the ones that work from home or use their internet for

[Gary Tolbert Jr @TolbertJr1609]

@Infringer13 @4nt1p4tt3rn I agree for coax....never experienced them with for fiber....before I knock 'em I may try 'em.

[Gary Tolbert Jr @TolbertJr1609]

@mmontuori0 @BuckHillsFarm I tried since 1:05am est. Had to go to work so tried again once I got off and finally go through around 5:30-5:40ish.

[Gary Tolbert Jr @TolbertJr1609]

@mmontuori0 @FTC @FCC @FBI @TMobile AGREED! Any other ISP would not hang up on customers and update there auto attendant phone systems with some form of message. Unacceptable!

[Gary Tolbert Jr @TolbertJr1609]

@TMobileHelp DM has been sent

[Gary Tolbert Jr @TolbertJr1609]

Alright T-Fiber @TMobile @TMobileHelp tell me you don't care about customers and only care about the money.... Today prime example, no communication during the T-Fiber outage that started around 1:05am est. Tried to call multiple times and ended up with getting hung up on every

[Gary Tolbert Jr @TolbertJr1609]

*show

[Gary Tolbert Jr @TolbertJr1609]

and records in the router so just how bad it's been. Totally unacceptable even at a discounted rate.

[Gary Tolbert Jr @TolbertJr1609]

time. Seriously considering switching to a different provider since I unlike many customers have a choice in the area to. The few months before y'all acquired Lumos was spot on, after the acquisition it's been a bit bumpy. Sure I haven't called in every single time but the logs

[Terri Giordano Brown 🐱⚘🎵☦ @siggiesmom]

@TMobileHelp what is going on with T-Mobile fiber today? Why can we not get someone on the phone?

[Adam Maik @iamgarffi]

@TMobileHelp why T-Mobile doesn’t have their own service status page? For multi state Fiber outages that’s unacceptable.

[Gary Tolbert Jr @TolbertJr1609]

@status_is_down Down since 1:05am est. Tried calling and hold on for 33 min before being hung up on multiple times. Just to try and report the issue and maybe find out a cause.

[Gary Tolbert Jr @TolbertJr1609]

@downdetector And after 33 min hung up on again. Tried to call back multiple times to immediate hang up after putting code/pin in....not looking good for T-Fiber as a customer standpoint

[Gary Tolbert Jr @TolbertJr1609]

@downdetector Been down 1:05am est. On hold with cs for 29 min after first call I got hung up on.

[Downdetector @downdetector]

User reports indicate problems with T-Fiber since 1:24 AM EDT.
How is it affecting you? #TFiberDown
https://t.co/gid05Ftnjk