Tom Murdock

Dad to 2, Husband, Aspiring pilot, SVP Global Sales @surveymonkey (@HubSpot, @Fuze, @Acquia alum)

[dharmesh @dharmesh]

Listening to your customers is relatively simple. You can ask them questions and give them a strong voice.

Listening to your *future* customers is trickier. You don't know who they are, and they often speak in whispers.

You need to get great at both.

[Tom Murdock @TomMurdock]

@BrightHorizons - the back up care website seems to be having trouble. It's not allowing me to add a Care Recipient to a new request even though I've already added that person in my account. Any ideas?

[Tom Murdock @TomMurdock]

@united I was sent to wrong terminal by your employee for UA5008. on shuttle bus now any chance it can be held?

[Tom Murdock @TomMurdock]

Have you tried everything to align sales and marketing?

[Tom Murdock @TomMurdock]

Must watch:
https://t.co/QQesRwLqZ9

[Tom Murdock @TomMurdock]

@kyork20 @robinsaitz @Dyn It was impressive to watch!

[Tom Murdock @TomMurdock]

@kyork20 @robinsaitz @Dyn 1 Customer & Solution 1st, post mortem later
2 Radical, honest transparency to customers
3 Involve customers (gasp!)
4 Have your team's back

[Alison Elworthy @AlisonElworthy]

Exciting news for @hubspot, Jill Ward joins our board! https://t.co/TBlgxJWX9X

[Chris Pape @chrispape]

Congratulations!! https://t.co/PPAnGtfvFh

[Tom Murdock @TomMurdock]

@MrSouthShore I'm month to month!

[Tom Murdock @TomMurdock]

The winners of many categories will point to online chat as a market share game changer

[Tom Murdock @TomMurdock]

Imagine changing cable providers via online chat. I would tonight. Can't be bothered calling so not changing. I'm sure many feel the same

[Tom Murdock @TomMurdock]

We were all the kid on the bus once. This guy wasn't having it. https://t.co/0ieN84iHHU

[ABC News @ABC]

Police in Maryland say man jumped on hood of school bus after student threw bottle out window that hit the man's car https://t.co/n9YE1YekP9

[Tom Murdock @TomMurdock]

Yes. "You become the average of the 5 people you spend the most time with." - Jim Rohn https://t.co/GObgZ6OAmL

[Kyle Porter 🍊 @kyleporter]

Tell me the people you’re spending your time with & what you’re reading. Those 2 factors will determine your future.

[Tom Murdock @TomMurdock]

Flushing money down the toilet https://t.co/kRYQIDitlO

[Ralph Vacchiano @RalphVacchiano]

Odell Beckham was fined $12,154 for his peeing-dog celebration on Sunday against the Eagles. ... Honestly, I thought it would be more.

[Tom Murdock @TomMurdock]

Or at the very least they are your champion https://t.co/IZuyDuxA7p

[Ray Carroll @raycarroll55]

When #selling to large teams - watch for the people who are always on time to the meeting & always engaged - it's likely "their" call #sales

[Tom Murdock @TomMurdock]

“The road to $1 billion in revenue is feasible” @Hubspot Surges 11%: Like the Forecast, Love the Products https://t.co/RA6auEzcFq

[Tom Murdock @TomMurdock]

.@chiefmartec joins @hubspot as VP of platform ecosystem, and this is why - https://t.co/mN7gLRitnp

[Tom Murdock @TomMurdock]

@BCBSMAservice @BCBSMA All set. It worked on a laptop but not on iPhone