Pam Elliott

[Pam Elliott @TopGuns]

@Printerpix please be careful when redeeming an offer for BOGOF. We made a mistake and Printerpix sent us two identical books. Ok if it was a wedding but not for our holiday pics as a couple 😢This company cannot even offer us a discount. So disappointed.

[Pam Elliott @TopGuns]

@VirginAtlantic so having been advised by you to contact Virgin Holidays I got through using stealth! This, only to be told that the refund needs to come from Virgin Atlantic! They give me a phone number which tells me to email. I have been doing this since August 😢

[Pam Elliott @TopGuns]

@VirginAtlantic Thank you. At least you reply. Unfortunately Virgin holidays do not allow phone calls and I have emailed lots of times without any luck. There is no other way to contact them.

[Pam Elliott @TopGuns]

@VirginAtlantic can anyone tell me if Virgin Atlantic and Virgin Holidays are connected? Am still waiting for refund from holiday and can’t phone. Have to email or write but they do not respond. Help 😢

[Pam Elliott @TopGuns]

@VirginHolsHelp

Thank you for answering by giving me a contact link. Nobody replies Unfortunately I have emailed several times and still the matter has not been resolved. As I cannot contact by phone I am at a loss how to get my refund. Promised while still in USA and x2 since

[Pam Elliott @TopGuns]

@VirginAtlantic Just tried your suggestion. Hopeless. What a pity VA are happy to take your money but although promising to refund a very small amount can’t do it! Very disappointed at customer service.

[Pam Elliott @TopGuns]

@VirginAtlantic what do I have to do to get VA holidays to give me a small refund which they promised in August? You can only contact by email and although they have promised to give me the money more than once I cannot get them to respond.

[Pam Elliott @TopGuns]

@VirginAtlantic Thank you for answering. Unfortunately I have emailed several times and still the matter has not been resolved. As I cannot contact by phone I am at a loss how to get my refund. I was promised it in America and twice since we returned. 😢

[Pam Elliott @TopGuns]

@titantraveluk May I politely suggest that you remove the phrase on your phone message, “Thank you for continuing to hold, one of our travel advisors will be with you shortly.” It is blatantly untrue!

[Pam Elliott @TopGuns]

@titantraveluk How do I contact you now? Phoned for an hour “one of our travel advisors will be with you shortly!” No you won’t you never answer. Is there a customer service team to email. Can’t find one on your website.

[Pam Elliott @TopGuns]

What is a reasonable time to expect @titantraveluk to answer a phone call? Been on the phone for over 50 minutes! Now have to redial in a moment as we can only make calls for up to 60minutes.

[Pam Elliott @TopGuns]

@titantraveluk When is soon though? First I was told middle of March and then the end of March. For a big company I am amazed that it is taking so long. Please don’t blame the pandemic!

[Pam Elliott @TopGuns]

When are @titantraveluk going to sort out their website? I have been trying to access my account since February and still you cannot get into your personal account on the website. Should I be worried?

[Pam Elliott @TopGuns]

@Ocado I am so angry with Ocado. Relying on my order today and it was cancelled at midnight because the card for some reason couldn’t be authorised. Why not wait until early this morning and contact me? No just cancel and I am left with no food.

[Pam Elliott @TopGuns]

Oh if only @blackwellbooks would answer the phone! Don’t give me the Covid excuse again. Ordered book last week, told would be dispatched in 72 hours. It wasn’t. Finally told yesterday it would be dispatched today. Presumably it hasn’t been but can I find out! 😡😡😡😡

[Pam Elliott @TopGuns]

@blackwellbooks how do you get customer services to react quickly? Ordered book last week, had confirmation but no evidence in my account. It’s for CHRISTMAS 😢Can’t phone, up to 5 days for reply to email!

[Pam Elliott @TopGuns]

@jillyjilly74 @MoneySavingExp @MartinSLewis @richardbranson @DeborahMeaden @DuncanBannatyne @dragonjones @robbiewilliams @RobBrydon @Dawn_French @hollywills @Schofe @BearGrylls @reallorraine @ThisisDavina Simple. If you don’t like someone don’t tweet them! @MartinSLewis is a thoroughly decent human being who does a lot of good. BE KIND.

[Pam Elliott @TopGuns]

@MandSBank Today I received an unsolicited card reader. It is to improve security👍However if I provided bank with a mobile number it is not necessary. Now I can’t return offensive piece of plastic. Not even single use. Check before you send out card readers that they are needed.

[Pam Elliott @TopGuns]

So @axainsurance I have been waiting on my phone for almost an hour and will have to give up in 2 minutes because I will be charged after that by the minute. I want two questions answered and I am not clear when I look at the website. Any tips on how to get someone to answer?

[Pam Elliott @TopGuns]

@England Well done England. You did us proud and gave us hope. Thank you.