Top Sales Magazine first published in 2011. We fill each edition with great articles, features and advice from some of the world's leading sales experts.
In the CX world, failure is inevitable.
No company or person is perfect, although it’s a lofty goal. There will be complaints and problems. Perfection is not reality.
Failure isn’t the problem. Failing to prepare for it is. The best companies don’t just try to avoid mistakes. They design and plan for what happens next when there are mistakes.
https://t.co/AlrJwI33hO #customerservice #customerexperience #CX
Not one customer that I've ever interviewed has said they like waiting on hold, getting transferred & repeating their story. The support call should go so well that you train your customers to want to call you when they have a problem—because they know they can count on you.
The May edition out today, with George Brontén @georgebronten on the cover, Shawn Casemore @ShawnCasemore as guest editor and articles from Steve Gielda @SteveGielda, Gretchen Gordon @BraveheartSales, Frank Cespedes, Christoph Senn & Mehak Gandhi, Meridith Elliott Powell 1/2 >>
Your prospects aren’t ghosting you… your message just isn’t giving them a reason to reply.
In this episode, I break down how to write outreach that gets attention and responses.
Lead with relevance. Keep it simple. Ask better questions.
Larry Levine is our guest editor for the April edition. Find out more about Larry here: https://t.co/MRHubZESuE then sign up: https://t.co/uDadBaxBuX so you don't miss a copy #sales#topsales#customerservice#customerloyalty
If you are a sales leader or manager with a viewpoint that could help others navigate today’s challenges, then July may well be the month for you because the cover is still open. Register your interest here: https://t.co/7Dl7qU1T3E #topsales#salesleadership