Thanh-Trang Hoang-Le

consultant, data junkie, writer, avid theatre-goer, full-time nerd.

[Thanh-Trang Hoang-Le @TrangHoangle]

@AmericanAir I had already completed my travel by this time. Was there a reason my multiple messages went unanswered?

[Thanh-Trang Hoang-Le @TrangHoangle]

@AmericanAir is your DM still monitored? I reached out for help yesterday and today, to no response. Had a poor experience on a long travel day as a result. You are typically better than this, but I'm disappointed.

[Thanh-Trang Hoang-Le @TrangHoangle]

@BatikAirINA my itinerary got cancelled by the airline. Could you help me rebook? Thank you

[Thanh-Trang Hoang-Le @TrangHoangle]

@MBonvoyAssist just sent you a PM about a reservation that I'm having problems with. Fairly urgent as it needs to resolve in the next couple of hours. Could you help please? Thank you!

[Thanh-Trang Hoang-Le @TrangHoangle]

@HuromJuicers Hi there, my sister bought a juicer in early July and still hasn't received it. We emailed and called with no response. Could anyone help here? Thank you

[Thanh-Trang Hoang-Le @TrangHoangle]

@AmericanAir Let me PM that to you!

[Thanh-Trang Hoang-Le @TrangHoangle]

@AmericanAir we're looking at an itinerary for Feb 9, AA8421 connecting to AA8436, both operated by Japan Airlines. What's the checked bag allowance here? Thanks!

[Thanh-Trang Hoang-Le @TrangHoangle]

@AirCanada I sent a question via PM. Would appreciate your help. Thank you!

[Thanh-Trang Hoang-Le @TrangHoangle]

@AirCanada hi, I have a question about my spouse's travel itinerary with Air Canada. I've sent a PM, could you check and respond please? Thanks!

[Thanh-Trang Hoang-Le @TrangHoangle]

@WarbyParkerHelp hi, I just placed an order in store for the violet Dinah with ultra high index, but when I logged in online it says 1.67 index and not 1.74. Can you verify what I'll receive? I can PM my order number

[Thanh-Trang Hoang-Le @TrangHoangle]

@AskTSA I use trekking poles to help me walk (mostly when weather changes). Can I bring these on the plane or do they have to be checked? Thanks

[Thanh-Trang Hoang-Le @TrangHoangle]

@LLBean Thanks, I've forwarded the email per your recommendation. Hope to get some clarity soon.

[Thanh-Trang Hoang-Le @TrangHoangle]

@LLBean I got an email from Citi advertising an exclusive coupon when using my Double Cash card at LL Bean but the code doesn't work online :( can you help?

[Thanh-Trang Hoang-Le @TrangHoangle]

@AskCiti I got an email advertising an exclusive coupon if I use my Double Cash card on LL Bean, but the code doesn't work when I tried their online store :( can you help?

[Thanh-Trang Hoang-Le @TrangHoangle]

@eddiebauer hope you're extending your #blackfriday deals, because I've been trying to check out for almost an hour and your website doesn't cooperate. Before you say it, I've cleared temp & cache, restarted, the whole nine yards.

[Thanh-Trang Hoang-Le @TrangHoangle]

@PendletonWM I made an order online but put the wrong size in :( tried the website contact form but the "submit" button is greyed out no matter what I tried. Could you please help me?

[Thanh-Trang Hoang-Le @TrangHoangle]

@AmericanAir I gotta say, the two hour delay was awful, but watching the crew of AA513 deplane and replane 100 people in less than 30min was rather astounding 👏

[Thanh-Trang Hoang-Le @TrangHoangle]

@AmericanAir The gate informed us they don't even have a crew. I think I'm done with you unless it's the only option available

[Thanh-Trang Hoang-Le @TrangHoangle]

@AmericanAir AA1562 PHL-BOS delayed to wait for an AA employee. 200+ passengers waiting 2hr is better than one employee waiting 1hr for the next Boston flight? I'm baffled at how little AA seems to respect customers. Can you explain?

[Thanh-Trang Hoang-Le @TrangHoangle]

@AmericanAir Booked myself on @JetBlue like I should have done to begin with. Last flight with AA was delayed 5hrs, now this one 7hrs. I detect a trend I don't care to continue.

[Thanh-Trang Hoang-Le @TrangHoangle]

@AmericanAir We were informed that opening the door to wait for the employee created a maintenance problem, and now we're delayed another 4hr for a new crew. At 3pm we were ready to push from gate, but to add that employee we're now sitting here until 10pm. I'm astonished