Transponder TV

Currently providing 110+ UK TV channels to expats living abroad. Channels available in HD & SD.

[Transponder TV @TransponderTV]

EastEnders returns to the schedule this evening at 8.30pm

https://t.co/kNwN2uIBDI

[Transponder TV @TransponderTV]

Her Royal Majesty, Queen Elizabeth II, has died at Balmoral this afternoon.
We offer our condolences to the King, the Queen Consort, and all other members of the Royal Family at this time.

Some channel TV schedules will now be replaced with rolling news coverage

[Transponder TV @TransponderTV]

We are aware of an intermittent issue. Engineers are trying to identify and isolate the cause.

[Transponder TV @TransponderTV]

Engineers are working to restore service asap. This is a server centre outage and we hope to be back up and running as soon as possible.

[Transponder TV @TransponderTV]

Systems Update: We are now undertaking the second phase of our transition so some systems may cause errors for some people. Please do not panic, systems retry three times before cancelling so please do not be concerned if you receive a first or second failure notice.

[Transponder TV @TransponderTV]

We are aware of an issue temporarily affecting recordings. Engineers are working to fix this.

[Transponder TV @TransponderTV]

@stevejoelord We're working through our inbox and prioritising cancelled in error accounts. Please send us a fresh email with the subject title; 'Cancelled in Error' as this will help us spot you and reactivate you quicker

[Transponder TV @TransponderTV]

We're having more glitches with our systems than we'd like to at the moment, we apologise for this. If you have a current issue then please contact our chat teams in the first instance, or email us directly and we will try to resolve this for you. [email protected]

[Transponder TV @TransponderTV]

@juliebud3 This is an error with a configuration setting. Please email us and we can reactivate you

[Transponder TV @TransponderTV]

@chaoscate @CatClock11 We have not yet completed our overhaul, the email we said would be sent last week will be sent once we are confident there are no more glitches. Please email us if you have any individual concerns as we can address them better individually.

[Transponder TV @TransponderTV]

UPDATE: Apologies for the inconvenience & confusion. We are undergoing major changes currently.

Recordings: Anything recorded after 6pm 7th March has been recovered and will be playable, and, setting new recordings will work.
A full update will be emailed to customers this week

[Transponder TV @TransponderTV]

@CatClock11 @chaoscate This was an issue with restructuring. This has now been resolved.

[Transponder TV @TransponderTV]

Update: We continue to work on recovering recordings. We will know next week the extent of possible recovery.

We have had a huge number of support requests, tickets & emails to work through. All emails have been personally replied to & action taken where required & possible.

[Transponder TV @TransponderTV]

@CatClock11 At this time, nothing before 7th March has been recovered - but we are trying to recover older files.

[Transponder TV @TransponderTV]

@Bobbie_robron We are working on a lot of infrastructure at the moment. Please bear with us.

[Transponder TV @TransponderTV]

Update:
Good news - Engineers have made progress restoring parts of the recording network and users should be able play recordings made from today onwards.

Bad News - We are still working on restoring recordings made before today and will continue to work on this issue.

[Transponder TV @TransponderTV]

Engineers are currently working on various aspects of the recording situation. We sincerely apologise for the inconvenience & we are working as fast as we can to restore full functionality

[Transponder TV @TransponderTV]

We are aware of an issue with recordings. We are investigating and will update users as soon as possible.

[Transponder TV @TransponderTV]

@chillineuropean We had been awaiting the outcome of OFCOM's current investigation. However, in light of Apple & Google taking action against RT Publishing yesterday, we have now removed RT from our platform