J. Grant Caplan

Global corporate travel consultant, travel technology guru, all around biz travel expert.

[J. Grant Caplan @TravelConsulted]

Could this hotel booking tool be integrated into a corporate booking app so a company gets a 5% "rebate?" Your thoughts appreciated. https://t.co/ABlYPs31iv

[J. Grant Caplan @TravelConsulted]

The email address was truncated. But I sent you all that via Twitter direct message

[J. Grant Caplan @TravelConsulted]

@Uber_Support I’m getting lots of calls from your passengers thinking I’m their driver. Of course, your app offers no easily discovered support for anything not Pre-imagined by your corporate team In your app or https://t.co/XKtSN1ioQ1. Please help.

[J. Grant Caplan @TravelConsulted]

This is one of the most helpful pieces I've seen about Human Trafficking and how to spot it while on business travel. Thanks to @GlobalBTA and @ChristleJohnson's leadership, lots of people in our industry are better educated on this. I only hope it works. Do your part too.

[GBTA @GlobalBTA]

"You can always report what you're seeing if you're in the travel space." @ECPATUSA's @michelleguelb discusses various ways the travel industry can help put an end to child #trafficking. Learn more: https://t.co/wyIKsUubtL

[J. Grant Caplan @TravelConsulted]

#biztravel #eventprofs #meetingprofs @texas_bta @Ohio_Valley_BTA @OregonBTA @SVBTA

[J. Grant Caplan @TravelConsulted]

Looks like the @GlobalBTA Legislative Summit agenda worked really well! Lots of outside work by Shane Downey and the pros at Cornerstone. Several years of initiatives accomplished at once. So proud to be on the GBTA Government Relations Committee! https://t.co/F2srdVIOYS

[J. Grant Caplan @TravelConsulted]

Travel buyers...Flight Disruption just got a new cost - up to 5 hours of lost productivity IF YOU’RE LUCKY. See this - American Airlines Has a New Policy for Delays and Cancellations (Coach Passengers Won’t Like It) https://t.co/9bGYA5oTpz

[J. Grant Caplan @TravelConsulted]

Talk about risk. Risk to a successful trip. None of us travel buyers can afford to overlook visa and passport servicing. And there are some firms that are much more personal and don't overcharge; beware of those who do. Send a PM if you want to know how to avoid overcharges.

[J. Grant Caplan @TravelConsulted]

Interesting! Was there much doubt that once @British_Airways joined this strategy that others would go for it also? Do you think it's a good movement or causes you heartache? Please comment...
https://t.co/dWu8N5iA9Y

[J. Grant Caplan @TravelConsulted]

We've been doing "Continuous Sourcing" for 5 years now. Let's discuss how it's really done. The Company Dime, as always, illuminates an important topic. Buyers, Hotels Walk The Walk On RFP Angst https://t.co/UXAUnCAQGj via @thecodime

[J. Grant Caplan @TravelConsulted]

Let's talk configuration. Do you really trust parties with their own interest in mind to configure your tool or do you trust yourself? The Company Dime reports - Concur/GBTA Report Urges Travel Managers To Inspect How TMCs Configure Booking Tools https://t.co/Oz5fdS60j6

[J. Grant Caplan @TravelConsulted]

@spgassist Knowing how difficult it must be to merge three large loyalty programs, maybe a new way to reach phone service line? Dialing 888-625-4991 for years; almost-instant answer. Now, it's too long for help. On hold for 55 minutes now. Not good for Lifetime Plat. service.

[J. Grant Caplan @TravelConsulted]

@Ohio_Valley_BTA Can't wait to present at your Education Day in September! The Direct-Split session is going to be soooo meaty - full of information for other buyers like me. Hopefully lots of buyers from @GlobalBTA will come claim some great CEU credits!

[J. Grant Caplan @TravelConsulted]

This could make your trip very interesting - first chance to talk to a robot that reacts more like a human. Munich Airport and Lufthansa start testing of humanoid robot in Terminal 2 https://t.co/EjRew2DEKt

[J. Grant Caplan @TravelConsulted]

GBTA Convention 2018 in San Diego, CA - the largest annual gathering of business travel professionals in the world. https://t.co/B0XBXGmxKc

[J. Grant Caplan @TravelConsulted]

Seat Pitch on Airplanes - I hate to tell business how to operate, but if they can't self-regulate, this happens. https://t.co/D1tSI2G6MM

[J. Grant Caplan @TravelConsulted]

THIS is taking responsibility for customer expectations. I do it for my clients, so they can do it for theirs. https://t.co/db4Fk5d9J7

[J. Grant Caplan @TravelConsulted]

This policy will cost your travel program big. But I know some solutions - contact me to discuss and strategize. https://t.co/yP0nuxShJ1

[J. Grant Caplan @TravelConsulted]

So many companies need to consider this...does yours?
"Does senior management take Travel Safety seriously enough?
" https://t.co/JGSqbLbpqV

[J. Grant Caplan @TravelConsulted]

@British_Airways Trouble booking using Avios. Why are they SO devalued by high "fuel surcharge" fees? Fuel at its lowest in a long time.