Tom

Highlighting #CustomerExperience #PaxEx #ServiceDesign trends in Travel & Hospitality.

[Tom @TravelTrends]

@brendangotch @wallpapermag @brendangotch Benjamin Hubert is an artist + industrial designer... he worked w/ Airbus on ways to make the seat lighter, more comfortable, and with new tech. It’s kinda like those concept cars at auto shows; elements will make their way into the real world.

[Tom @TravelTrends]

You probably saw #ProjectionMapping at the #Olympics2018 Opening Ceremony – #CelebrityCruises appears to be taking this cool #tech to your dinner table on the #CelebrityEdge. Very cool! via @CelebrityCruise. https://t.co/0uSPKMPn4S

[Tom @TravelTrends]

Great news for #Qantas flyers as more #Oneworld #airlines call #AmericanAirljnes’ JFK T7 home - via @CAPA_Aviation https://t.co/2PpzGSjzuX

[Tom @TravelTrends]

Fast Company Includes Delta on Its List of World's Most Innovative Companies https://t.co/WTaQpfLa3T via @theAPEXassoc

[Tom @TravelTrends]

How to prepare 20,000 meals a day https://t.co/OLtUEW31ph via @TravellerAU

[Tom @TravelTrends]

@WSJ digs in to find out How Much of Your $355 Ticket Is Profit for Airlines? #PaxEx #Travel https://t.co/zZjMZ0btgt

[Tom @TravelTrends]

The 'New' Alaska Airlines Looks a Lot Like Virgin America https://t.co/CBtyU57e2V via @CNTraveler

[Tom @TravelTrends]

Here's to greater #PaxEx transparency. Let's hope this pilot flies. #United Will Begin Giving #Passengers Details About Why Their #Flights Are Delayed https://t.co/Nw34NzSjGs via @Skift

[Tom @TravelTrends]

Add #UnitedAirlines to the growing list of carriers filling the #ComfortCanyon between economy and business Class. If priced reasonably, #PremiumEconomy can definitely go a long way in bringing back some civility into air travel. Article via @forbes https://t.co/RQ2hHRM7Xp

[Tom @TravelTrends]

Behind the Scenes – #AirCanada's Photo Shoot in the Sky Featuring its New Brand Identity designed by #Winkreative https://t.co/AhtAmpCBTG via @theAPEXassoc

[Tom @TravelTrends]

@josephinegoube @Aeromexico Usually if there’s a missed connection, the airline will put you up in a hotel... Did you try talking to more than one associate?

[Tom @TravelTrends]

Hmm, I actually kind of like the non-reclining seats... My worst flights are the ones where the seat in front of me is fully reclined and I can hardly move. https://t.co/jWorHaoVpZ via @telegraphnews

[Tom @TravelTrends]

Kind of cool to be here for opening day; it’s the #Sheraton #Seattle’s slick new reception area. Looks great, @SheratonHotels - Nice work! #SPG #SPGLife #Marriott 🥂🍾

[Tom @TravelTrends]

The Airport of the Future May Evolve From Transport Hub to Attraction https://t.co/nq9876zg2H via @Skift

[Tom @TravelTrends]

The folks at TPG have some handy tips on How to Sleep on a Plane https://t.co/65nKmIKMex via @thepointsguy

[Tom @TravelTrends]

Hope for a delay: The world's most beautiful airports https://t.co/vMCzlPLeex via @TravellerAU

[Tom @TravelTrends]

Those Seatback Screens on Planes Are Starting to Disappear https://t.co/lT1rNIzYit

[Tom @TravelTrends]

@AmericanCut I stupidly left my bag at your 363 Greenwich location... Can you guys hold on to it for me? It’s a brown Jack Spade satchel, on one of the bar hooks. Thanks

[Tom @TravelTrends]

What a handy cheat sheet! Just more reason to avoid flying that red-eye. Get a Window Seat - The World's 12 Most Stunning Commercial Flights https://t.co/AhPOca5BfV via @TravellerAU

[Tom @TravelTrends]

Words cannot describe how sad I was to find out these fresh #KLM Christmas sweaters were completely sold out 😥