@JessicaBowstead Thanks for reaching out. We've located your booking ending in 6199 and see our team have been in contact with you. They have reached out to the supplier and awaiting feedback. If you are referring to another booking please DM us and we will follow up with the team.
@BaderMkhaimer Thanks for reaching out. We have sent a follow up to our refunds team who will be in touch with you via email regarding the progress of your refund.
@AlmadaniMaher Thanks for reaching out. Your refund query for booking: SA08602873 has been escalated onto our refunds team at: [email protected] The team will be in touch within 48 hours with feedback
Dear Customers,
We sincerely apologise for the recent inconvenience many of you have faced in trying to contact us. Due to technical challenges in these unprecedented times, we are currently unable to take your calls.
@BaderMkhaimer For any further booking queries you welcome to email [email protected] or use our online contact form: https://t.co/iSMUvgtZbL and select the relevant category and our team will respond.
@BaderMkhaimer Thanks for reaching out and sorry your refund has taken long to finalise. The airline sits with the funds of the ticket and will need to process any refund due from their side. Once the supplier has processed the refund our team will be in touch via email.
@McblaneJames@TravelstartPR@TurkishAirlines@IATA Hi There, looking at your booking, I see that the refund is under processing with our finance team, I would like to assure you that your case is on our priority list and once the refund is done, you will be notified by mail, Thanks.
@BaderMkhaimer Hi there, thanks for reaching out. Our refunds team have submitted the refund application to the supplier as they sit with the funds of the ticket. However it has not yet been finalized. Our team will be in contact via email once this is done. We do apologize for any delays.