CTO Communities Program Lead for Amazon Web Services, former CTO of JibJab. Father of two awesome kids, husband of Wonder Woman, tech geek and sports fan.
@SMeusborn@TMeusborn The greatest high school baseball coach Los Angeles has ever seen. Truly a legend to every player who was lucky enough to play for him.
I can say this with almost 100% certainty: There’s absolutely no large company in the world that cares less about customer care than @att, which has destroyed @DIRECTV, as well. The entire process is awful! Needs to be torn down and rebuilt.
@RoyaleHighSupp1 My daughter has been scammed out of an item that she had previously purchased, and is highly upset. It seems like your system needs to be modified to prevent these bad actors. What can be done to restore the item? Thanks.
While the speaker list is always compelling at #UpfrontSummit, it is impossible not to notice just how many amazing, intelligent, dynamic and strong female leaders @upfrontvc has put on stage today. And there are even more in the audience.
@therealphanges@DIRECTV@ATT At this point, I’m absolutely convinced that they hate their customers. There’s no other explanation for how poor their customer service is.
I’ve been a @DIRECTV customer for 20 years and it is unbelievable how horrible the customer service has become since being acquired by @ATT. I’ve been on the phone for over an hour and spoken to 7 people to solve a simple problem. They should be ashamed of this!
It is striking just how poorly @Delta cares for its customers and their experience. I’m so thankful that I work for a company that is truly “customer obsessed” in action, not just words.