Andrea McNeil

Coach, facilitator and author. Passionate about enabling people to rediscover the infinite capacity for well-being, success and navigating challenges with ease.

[Andrea McNeil @TruResilience]

I made this mistake of ordering some new furniture from @marksandspencer in October…here I am, no furniture likely until 28th Dec… if I’m lucky after 3 delays. Now no furniture for Xmas. Appalling customer service @marksandspencer

[Andrea McNeil @TruResilience]

Thanks Tara Brach for being my top podcast on @Spotify this year. I loved all 22,754 minutes of it. #SpotifyWrapped https://t.co/jz7YOoeFld

[Andrea McNeil @TruResilience]

@HomesStonewood Will that bring any improvement in the behaviours and mindset of the most in-customer focused business I have encountered in years? I doubt it. A year of dealing with this business has been nothing but facing silence or misogyny.

[Andrea McNeil @TruResilience]

@HomesStonewood From my experience, being a customer of this developer is nothing but hard work. Ridiculous delays; bullying behaviours and now unwillingness to rectify the results of poor workmanship. Maybe more interested in the money not the customer….there’s a thought.

[Andrea McNeil @TruResilience]

What it it about house developers who feel that it’s Ok to do a rubbish job on the build, then fight every step of the way to rectify their shoddy work. Be warned new homes should come with a health warning. @StonewoodBLtd

[Andrea McNeil @TruResilience]

@GWRHelp can you explain to me why your customer service agent feels it’s Ok to ignore my emails? I failed to get the correct compensation for a delay and de- commissioning of First Class. Ignoring my emails doesn’t make the complaint go away.

[Andrea McNeil @TruResilience]

@GWRHelp any chance that you can get someone from your ‘customer care’ team to respond to my email? I am still waiting for a reply about delay compensation for 23rd September. Rubbish customer service.

[Andrea McNeil @TruResilience]

@StonewoodPart @NorthSomersetC A discussion. That would be a bit adult and customer centric for @StonewoodPart. I’ll wait with baited breath.

[Andrea McNeil @TruResilience]

Feeling the effects of the broken new home buying process. Working with a complacent, self- centred developer like @StonewoodPart has been horrendous for me. Reserved in Nov2021 and 9 date changes later, still no closer to getting in. An appalling experience.

[Andrea McNeil @TruResilience]

@gazzaloz @GroupStonewood @StonewoodPart It would seem that the criteria for the award doesn’t include a measure of customer service. From my experience as an unfortunate customer of yours, I can’t understand how you can celebrate your award. Shame on you.

[Andrea McNeil @TruResilience]

@premierinn shame on you. Watch out, this company does everything it can NOT to honour it’s good night guarantee. Do not expect this company to listen or look at the facts. Shocking customer service.

[Andrea McNeil @TruResilience]

@premierinn I am appalled at the responses from your customer relations team to a complaint about noise/ lack of sleep. It has been decided I was kept awake by ‘external noise’. I had been told I hadn’t complained in the ‘right timeframe’. Your ‘sleep guarantee’ is pointless.

[Andrea McNeil @TruResilience]

My friend Andrea McNeil is fundraising for Bowel Cancer UK. Check out their @JustGiving page and please donate if you can. Thank you! #JustGiving https://t.co/6pWBoMSoQM

[Andrea McNeil @TruResilience]

Football Association AND Oliver Dowden Sec of State DCMS. PM Boris Johnson.: Ban racists for life from all football matches in England* - Sign the Petition! https://t.co/rp47fQfyEJ via @UKChange

[Andrea McNeil @TruResilience]

I'm fundraising for Bowel Cancer UK. Check out my @JustGiving page and please donate if you can. Thank you! #JustGiving https://t.co/CtorKA7Abh

[Andrea McNeil @TruResilience]

@DPD_CustUK we were due to have a delivery yesterday that never arrived. Seems that the driver claims to have tried to deliver and no one was home. Funny that…we were both in all day. Poor service. Hate the lies. 😡

[Andrea McNeil @TruResilience]

Snowing in mid April... not great for the first day of open air eating & drinking!

[Andrea McNeil @TruResilience]

@martin_panes @JohnLewisRetail You are so right. I’ve always been a massive supporter of JL but no more.

[Andrea McNeil @TruResilience]

Beware of ordering online from @JohnLewisRetail. I have received an order with an item missing. They are refusing to accept this and won’t replace or refund. I am appalled that I have to prove an item is missing.... how??? When did the customer become the liar @JohnLewisRetail ?

[Andrea McNeil @TruResilience]

@JohnLewisRetail I am appalled by your stance on missing items from online orders. It appears you have decided the customer must prove an item is missing. Where does does it say this in your T&C’s? This stance insinuates that I as an innocent customer is lying. Unacceptable.