Trudy Taylor

Wife, mum, friend & Head of Patient & Service User Experience at Northern Care Alliance. Passionate about improving patient care.

[Trudy Taylor @TrudyTaylor2017]

Great activities planned across all our care organisations for #CarersWeek to highlight the important role carers play & how to improve their experience
At @RochdaleCO_NHS today talking to staff & service users & promoting support @_ncompass @ExpTeamNCA @NCAlliance_NHS

[Trudy Taylor @TrudyTaylor2017]

@ExpTeamNCA just preparing for Salford integrated care partnership Citizen Panel today. Our workshop will ask service users what matters most to them whilst receiving care, treatment & support at NCA. @julie_cheney @NCANursing

[Trudy Taylor @TrudyTaylor2017]

@netty_lynette @OldhamCO_NHS @NCA_Volunteers @sgfurlong @SiobhanLouiseM1 Well done Hasina 👏 great achievement! You and all of our dining companions & volunteers never cease to amaze me with your dedication, you make a huge difference to patient care! Thank you all for your time, commitment & support 🙏

[Jayne Potter @JaynePo27866050]

The really lovely part of my job is meeting & highlighting our staff and patients at SRFT, every person has a story ❤️meet the amazing Pam a patient on L3 who’s positivity & determination humbled me ❤️❤️

[Shaun Furlong @sgfurlong]

@JaynePo27866050 There are 2 sides to every story aren’t there Jayne?…actually 3 sides in the case of #DiningCompanions 💛 What a difference our Volunteers are making at every @NCAlliance_NHS Hospital & Community site #SuperProud of you and our DC Coordinator team and ALL our fab volunteers 👏👏

[Trudy Taylor @TrudyTaylor2017]

@EmmaNicholls6 @WeNurses Agree! It was really interesting 😀 @WeNurses

[Trudy Taylor @TrudyTaylor2017]

@trevorclower Totally agree, as well as ensuring carers are supported whilst the person they care for is looked after as well. Their expertise is often overlooked, then there is the expectation they will take over after discharge without a second thought

[Trudy Taylor @TrudyTaylor2017]

We are currently exploring how best we can present feedback to teams. Our current reports aren't busy staff friendly and we aspire to make this more easier, so trends can be identified quicker. #WeNurses

[Trudy Taylor @TrudyTaylor2017]

@pauljebb1 @WeNurses The carer opinion is often overlooked

[Trudy Taylor @TrudyTaylor2017]

There is a lots of data collected at our trust, time and energy is spent sending it to staff but there is no assurance process that it is being listened to or acted on. #WeNurses

[Trudy Taylor @TrudyTaylor2017]

@lgoodbu @WeNurses I think it's often felt to be the last thing on everyone's busy check list

[Trudy Taylor @TrudyTaylor2017]

@kat_glaister @WeNurses complete agree, we see this all the time at our trust

[Join Our Boys Trust @joinourboys]

Hi Everyone, sadly I have recently lost my son Archie and my two other sons also have the same terminal illness called Duchenne Muscular Dystrophy and are sadly dying too. I am trying my best to save their lives.
Is there anyway you could all retweet this, follow us etc💔

[Simon Featherstone @simonjf63]

@ExpTeamNCA @MartinHibbert @NCAlliance_NHS @SalfordCO_NHS Such a brilliant speaker, focusing on the care and love experienced during a traumatic time and long recovery period. The importance of keeping it human and not forgetting the fundamentals that make such a difference. Huge thanks to Martin for sharing.

[Patient & Service User Experience Team NCA @ExpTeamNCA]

Inspirational @MartinHibbert talking & sharing what mattered most in his care @NCAlliance_NHS @SalfordCO_NHS #WhatMattersMostAtNCA

[Trudy Taylor @TrudyTaylor2017]

Hearing inspirational story from @MartinHibbert at NCA service user experience event today around #whatmattersmostNCA during his care at @SalfordCO_NHS @QualityNCA @ExpTeamNCA

[Trudy Taylor @TrudyTaylor2017]

@K3rry4nn1 @RochdaleCO_NHS Fantastic result & huge well done to the entire team! 👏 👍

[Trudy Taylor @TrudyTaylor2017]

NCA colleagues still time to book on Service User Experience Collaborative Celebration Event on Wed 21st Sep 22 @ AJ Bell, Eccles @QualityNCA @NCAlliance_NHS
Packed agenda, great learning & sharing event & inspiring guest speaker @MartinHibbert Contact @ExpTeamNCA for more info