@Airtel_Presence Received call from Airtel Presence 2 days back, was assured to resolve the within 24-48 hours, 48 hours over but no change in tge status of DTH2
@airtelindia@Airtel_Presence I have been an Airtel Broadband customer for several years and mobile for the last 20 years, but the latest experience has been nothing short of a nightmare. Despite having a legitimate issue that needs resolution, my ticket has remained unresolved
@Airtel_Presence Why r u dragging the issue ? Shud I go n file a police complaint against Ms. Thara Bhaskar and Mr. John Peter saying that, they have stolen the set top box from my house ?
@Airtel_Presence Thru DM, you have thanked me for submission of the set top box, but the issue is not about set top box-1 which was surrendered on 29th June'26, the issue is all about set top box-2 which is deactivated inspite of making the payment on 17th. When this issue will b resolved ?
@airtelindia@Airtel_Presence@airtelnews Hi, May I know if the issue is so complex that, it still not resolved since 29th Jun'26 which has kept my DTH suspended inspite of paying the required amount as displayed on Thanks App ?
@Airtel_Presence The status is same, dth 2 remains suspended inspite of making payments. Not sure what's happening n why such delays. HOWEVER, I AM NOT HAPPY WITH IPTV, PL ROLL BACK TO EXTREME SET TOPBOX N TAKE BACK IPTV BY TODAY EOD.
@Airtel_Presence Hi,yday I received a call from Airtel CC regarding DTH 2,I once again the issue about suspended dth2,I was told it will get resolved within 24 to 48 hours,I asked why it shud take 48 hours to activate dth2 when the payment was done on 17th,than I was told, will resolve in 4 hours
@Airtel_Presence I have gone thru the dm n its the same, old wine in new bottle, previously also I received similar message but no change. The issues r pending sing 28th june'2026, even appellate has also become irresponsive. Pl contact CC care and the appellate to understand the issues.
the problem was started by Ms. Thara Bhaskar & Mr. John Peter from Airtel Bangalore who promised of smooth transition from DTH to IPTV but the problem is hanging for the last 1 month with no resolution by Airtel. The only option left is to migrate to other service provider.
despite countless follow-ups and escalations to Appellate.
The customer service is atrocious including 198 services. Each time I call,I'm promised that the issue will be resolved within 48 hours, yet with no solution in sight.
I have 3 mobiles,1 wifi,1 IPTV & 1 DTH,
despite countless follow-ups and escalations to Appellate.
The customer service is atrocious including 198 services. Each time I call,I'm promised that the issue will be resolved within 48 hours, yet with no solution in sight.
I have 3 mobiles,1 wifi,1 IPTV & 1 DTH,
@airtelindia@Airtel_Presence I have been an Airtel Broadband customer for several years and mobile for the last 20 years, but the latest experience has been nothing short of a nightmare. Despite having a legitimate issue that needs resolution, my ticket has remained unresolved
@airtelindia@Airtel_Presence@airtelnews@Airtel Unfortunate that, Airtel doesn't have direct customer care number where a customer can talk directly instead of bots or IVRS. It's sickening service
@Airtel_Presence@airtelindia@airtelnews but the my Airtel A/C is showing 3 dth which includes iptv instead of 2 & the charges are levied for non existing 3rd dth since 29th June'26. I hv contacted customer care,198 on each day, except promises,nothing is changing on the ground.
@Airtel_Presence@airtelindia@airtelnews but not activated n the Airtel team collected back the extreme set top box. Next day after multiple follow ups, iptv was activated. Before iptv i had 2 dth connections, after iptv installation, I had only one dth and one iptv