Clifton Butterfield, LLC

Trusted advisor. #ITSM, #ESM, #EX, #CX. Clifton Butterfield, LLC

[Clifton Butterfield, LLC @Trust_CB]

We are proud to be listed as one of the "Top 50" companies on Generative AI thought leadership by @thinkers360
https://t.co/YSmgdSP2ea

[Roy Atkinson @RoyAtkinson]

Technical solutions are not always the best solutions. Dan Turchin of
@peoplereign has a different approach. (And yes, "AI" helped edit this clip from my podcast. Full episode at https://t.co/NjfNBE8Pp3?... )

[Clifton Butterfield, LLC @Trust_CB]

Thanks, @Corp_Vision!

[Clifton Butterfield, LLC @Trust_CB]

Thanks, @Corp_Vision!

[Clifton Butterfield, LLC @Trust_CB]

I think we're doing OK! Thanks, @Corp_Vision!

[Thinkers360 @thinkers360]

Bridging AI, Customer Experience, and Employee Engagement https://t.co/4T6jvup06D via @RoyAtkinson of @Trust_CB on @Thinkers360 #AI #CustomerExperience #GenerativeAI 📣 Contribute your thought leadership: https://t.co/nCgrRsfkrS

[Thinkers360 @thinkers360]

Research - 2025 State of Subscriptions: The future of retention and revenue growth https://t.co/wevC8n9ksN via @RoyAtkinson of @Trust_CB on @Thinkers360 #BusinessStrategy #CustomerExperience #Management

[Clifton Butterfield, LLC @Trust_CB]

I think we're doing OK! Thanks, @Corp_Vision!

[Roy Atkinson @RoyAtkinson]

Plant now, reap later. It doesn't happen overnight.
#ROI #123withRoy

[Roy Atkinson @RoyAtkinson]

#123withRoy Redux (from 2022): Stop inventing reasons not to ask your customers what they want. #CX

https://t.co/ERFsiWonfG

[Roy Atkinson @RoyAtkinson]

Following the procedure without understanding the context can lead to big trouble. #123withRoy Redux

[Clifton Butterfield, LLC @Trust_CB]

Happy New Year!

[Roy Atkinson @RoyAtkinson]

It doesn't always have to be fancy. #123withRoy
#CSAT
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.

[Roy Atkinson @RoyAtkinson]

Skepticism is a requirement in the age of #AI #123withRoy redux.
https://t.co/5XXwwv3kQD

[Roy Atkinson @RoyAtkinson]

Still referring to the non-IT functions of your organization as "the business"? It's time to change that. #123withRoy

[Clifton Butterfield, LLC @Trust_CB]

In this #123withRoy Redux, @RoyAtkinson reminds us that great #CX is consistent CX.

[Roy Atkinson @RoyAtkinson]

Insights You'll Gain:

• Balancing Automation with Human Touch
• Customer Preferences
• Maximizing Efficiency
• Building Trust

Wed. Sept. 18 | 1 PM CT | 2 PM ET | 11 AM PT
Register: https://t.co/v0aECNHiLu #webinar

[Roy Atkinson @RoyAtkinson]

Bots and #AI are fast and effective, but it's applying them to our goals that makes them effective. #123withRoy

[Roy Atkinson @RoyAtkinson]

In this session, I'll be asking specific questions for discussion and sharing criteria for bringing #IT and business units closer together. Who's going? #SMWorld https://t.co/MU0Og8Vkvr

[Clifton Butterfield, LLC @Trust_CB]

Are your execs skeptical or resistant to measuring your service consumers' experience? Here are some ways to convince them. #ManagingUp

Overcoming Objections to #ITXM
https://t.co/SqyUpczSnM