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@stephanie1rose_ Hi Stephanie. Thanks for your message. We don't currently have a switch incentive offer on at the moment. If we do offer any in the future they'll be posted via https://t.co/gFxyvPp0UD Many thanks. Beth

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@roodskins Hi. Thanks for your message. Can you please DM some more information around what help you were looking for? Many thanks. Lesley https://t.co/9PZZ5xkDAD

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@williammt I'm sorry William. We will pass on your comments to add on to the complaint and our Customer Relations Team will be in touch with you regarding this. Apologies again. Rich

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@NickMandalas I'm very sorry to read that Nicholas. Can you DM and let us know, has the card been unblocked? Rich https://t.co/9PZZ5xkDAD

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@jane1823 Hi Jane. I'm sorry to read this. Can you DM us some more information about this? What was the reference and name on this payment, and what was the name on the direct debit? Rich https://t.co/9PZZ5xkDAD

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@AmandaM47407553 I'm sorry to read this. We're not aware of any current issues with our mobile app chat. Can you please send us a DM to confirm what you were last advised in the mobile chat, and what your query is regarding? Can you please provide a screenshot if possible. Beth

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@williammt Hi William. I'm sorry to read your message. As we're unable to access your complaint, we wouldn't be able to check what's happening. I will pass your comments today to our Customer Relations Team for them to be added to your complaint. Please accept my apologies. Lesley

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@Helpneeded03 I'm sorry to read this. Can you DM us more information about what has happened? Rich https://t.co/9PZZ5xkDAD

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@0nly2K Hi. Please could you refrain from using offensive language, or we'll have to decline to assist you further. Could you please DM some further details around what has happened? Thanks. Andrew https://t.co/9PZZ5xkDAD

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@yvonnehlong Hi Yvonne. I'll reply to your DM shortly. Sophie

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@williammt I appreciate your frustrations. Please rest assured our Customer Relations team will look into this and be in touch as soon as they can. I'm sorry we're unable to help further here. Sophie

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@kliceanicole_xo I'm very sorry to read this Klicea-Nicole. Can you please DM us with further information around what has happened? Apologies again. Stacey https://t.co/9PZZ5xkDAD

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@williammt Apologies again, William. We always do our best to follow Financial Conduct Authority (FCA) guidelines to resolve complaints within 8 weeks, and ones about payments within 15 days. Please allow time for your complaint to be looked into. Rest assured you will be contacted. Stacey

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@williammt We understand your concern regarding immediate confirmation, William. An acknowledgment of your complaint will be sent within the next few days. I understand that this can be frustrating. Please rest assured that your complaint will be looked into. Please DM if you prefer. Stacey https://t.co/9PZZ5xkDAD

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@williammt Thanks for confirming this is in relation to the same matter, William. You should receive an acknowledgement of the complaint in the next few days. Our Customer Relations team always endeavor to resolve complaints as soon as they possibly can, and within FCA guidelines. Andrew

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@JMartin68479891 Hi. I'm sorry to read your message. Can you please DM some information around what's happened? Which number have you been calling? Please accept my apologies for any inconvenience caused. Lesley https://t.co/9PZZ5xkDAD

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@thoms70365 Can you please provide me with some more information around your query, Thoms? DM if you prefer. Lesley https://t.co/9PZZ5xkDAD

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@thoms70365 Hi Thoms. Is there anything we can help you with today? DM if you prefer. Lesley