filed before the deadline hallelujah
federal return accepted hallelujah
state return accepted hallelujah
refund on it's way hallelujah
taxes out of mind till next year hallelujah
Hi there, thank you for reaching out. I can certainly understand your concern about TurboTax charges for your two dependent's returns this year. We encourage a supportive and seamless filing journey here at TurboTax, and would like to look closely into your kid's charges. TurboTax is designed to detect the complexity of your tax situation which determines the version and price shown at check out. Here are more details on TurboTax pricing. https://t.co/wqYiNPYvtj
We welcome your dependents to reach out to us on social media for further assistance with TurboTax charges. We'd be glad to clarify. Thank you for choosing TurboTax!
-Brandon
https://t.co/CXEQioCmMa
Hi there Quinn, thank you for reaching out to TurboTax, we really do appreciate when we hear from customers. I see you are asking about your tax refund. In order to discuss your specific information, will you please send us a Direct Message, and we will be very happy to look into this with you.
~Donna
https://t.co/CXEQioCmMa
I understand wanting more insight here, and you're doing the right thing by checking in. I can't pinpoint the exact reason in your case, but there are several situations that can trigger that text. I will list a few questions, and if none of them apply, please send us a Direct Message so we can take a closer look with you.
Have you:
Used TurboTax in the past and using a different account this year? This can include moving from our Desktop product to our online product.
Changed your filing status from last year and, for that reason, are filing with a different TurboTax account this year?
Created multiple TurboTax accounts this year or in prior years?
Filed as Married Filing Separately, with you and your spouse having different TurboTax accounts?
Filed for dependents, or another family member, in the past and the email is referring to their personal info.
Please send us a Direct Message if any of these do NOT apply to you. Those are all situations that would normally trigger this text.
~Donna