@Safaricom_Care 4 days ago, I raised a complaint on being unable to connect to my WiFi router and your team DM'd me to basically turn it off then on again.
"No internet connection" is all I see and can't use it anymore. @Safaricom_Care really?
@Safaricom_Care I need you to fix whatever is wonky with the net. I'm on a 5G router that I'm supposed to renew on 13th, today is 7th yet since yesterday I haven't been able to use it. Frustrating. Fix it.
@Safaricom_Care You guys are frustrating af. I paid to renew my Wifi yesterday (5th), it was supposed to expire tomorrow (7th). Today (6th) I recieved the usual reminder to pay that is usually sent yet I had already paid yesterday AND I have no Wifi. Called 400 and no help at all
@LinkedInHelp Hello, my account was unexpectedly restricted. I am unable to login to both my app and recruiter. Could you help solve that so I can go on with my communication?
@Safaricom_Care Hello. My data keeps getting drained in less than 10 minutes after buying without me using it/ opening any app. Coukd you help sort that out?
I've already DM'ed and shared a pic of the data usage from the link that comes with the Safaricom message.
@acefitness Hello. How do I track my hardcover books delivery? I haven't received them yet after paying and getting the email saying they will be delivered.
@Safaricom_Care Hello. I got a SIM card about 2 hours ago at Safaricom shop Village market, registered it well but the Mpesa activation was having an issue. I've been there again and still getting the "Dear customer, Mpesa is unable to process your request...". Could you help?
My birthday starts with a 19 and my head hurts when I get out of bed too fast. I ( sigh ) am an old person in a young person's body...or is it young person in an old person's body?
@KCBGroup Hello. I withdrew some money from the Village market ATM, got a receipt and my card back but no money and when I went into the bank to inquire, was told that happens sometimes but that I'd get a reversal message and my money back in 24 hours.
That hasn't happened. Help
@CarrefourKe Hello, my order hasn't been delivered yet and it's been 2 hours since I placed the order and an hour since the dispatch was confirmed.Β
Would you look into that for me? ...Two Rivers Carrefour is less than 20 minutes by bike from my place.
@lizwala@ImmigrationDept I applied for mine in October, got the biometrics taken in November and haven't gotten my passport yet ( more than 6 months later. ) ...last I checked at Nyayo house ( one day ago ), it's still "being printed".
@ImmigrationDept It's been 5 months ( and counting ) since I applied for a passport and got the biometrics done. When do I get my passport?
Each time I inquire, I'm told "It's in the printing stage".
@CarrefourKe Hello.
I shopped worth about ksh.43,000 this afternoon ( Sat. 29th ), got my MYClub app scanned yet no points have been added. None. Zero.
This is the second time this has happened.
Could you help?