@arrivamidlandsW That's great, but for me as a customer it doesn't help. Had I known it was going to be 55 mins late I could have gone and waited in the warm, not in the cold and damp so that I didn't miss my bus. Plus I have still not had an apology or an explanation, not great customer service!
@arrivamidlandsW Thanks for the response but it would be helpful in future if a) your app works as you direct everyone to it b) for extremely long delays it gives a reason and c) when the bus does arrive the driver apologises. Not a great experience and does not put your company in a good light