UrbanCompany Assist

Urban Company's official support handle, here at your disposal. Let us know how we can help!

[UrbanCompany Assist @UC_Assist]

Hi,
We regret that your Native purifier has remained non-functional for the past 20 days despite a technician visit, leaving you to arrange drinking water separately. Please share your registered contact number and complete product invoice with us via DM so our team can review the matter and assist you further.

[UrbanCompany Assist @UC_Assist]

@soniagoyalverj Hi Sonia,
As checked, our team is actively working towards addressing your concern. We have also requested them to keep you updated on the further course of action at the earliest.

[UrbanCompany Assist @UC_Assist]

@shaanttt Hi,
Thank you humse contact karne ke liye. Service charge customer ke ghar par kiye gaye kaam ke liye hota hai, jabki visitation fee professional ke travel time aur aane-jaane ke kharche ko cover karne ke liye li jaati hai.

[UrbanCompany Assist @UC_Assist]

@baabuOP Hi,
We regret that your home deep cleaning experience fell short of your expectations, particularly regarding the professionals’ conduct and service quality. Please share your registered contact number with us via DM so our team can review the matter and assist you further.

[UrbanCompany Assist @UC_Assist]

@Abirabeyourself Hi Abira,
We understand your concern about being prompted to select an add-on while trying to book Deep Bathroom Cleaning. Kindly share a screenshot of the issue with us via DM so our team can look into it and assist you further.

[UrbanCompany Assist @UC_Assist]

@AnimeshGar3080 Hi Animesh,
As checked, our team is actively working towards addressing your concern. We have also requested them to keep you updated on the further course of action at the earliest.

[UrbanCompany Assist @UC_Assist]

@anish6194 Hi Anish,
We understand you’re facing issues pairing your Native purifier with the app despite following the instructions. Our team will look into this and be in touch with you to assist further.

[UrbanCompany Assist @UC_Assist]

@_aryanmehrotra Hi Aryan,
We regret the confusion caused by with our support. Please share your registered contact number with us via DM so our team can review the conversation and assist you further.

[UrbanCompany Assist @UC_Assist]

@AjayKhatwani Hi Ajay,
We regret the inconvenience caused while trying to raise a complaint about your Native purifier purchased through Flipkart. Please share the product invoice and your registered contact number with us via DM so our team can review the issue and assist you further.

[UrbanCompany Assist @UC_Assist]

@msr_suresh Hi Suresh,
We regret the unresolved tray issue with your Native M2 Pro and the delay in receiving the replacement part. Please share your registered contact number and complete product invoice with us via DM so our team can check the status and assist you further.

[UrbanCompany Assist @UC_Assist]

@Harsheyyssss Hi,
We regret the inconvenience caused by the overall experience. Please share your registered contact number and product invoice via DM so that we can review the details and assist you further.

[UrbanCompany Assist @UC_Assist]

Hi Jewel,
We sincerely regret the repeated delays in your Native Water Purifier installation and the missed appointments. The booking being marked as completed while the installation was still pending is also a matter we need to address. Our team has been escalated the issue for review and will assist you with your refund request.

[UrbanCompany Assist @UC_Assist]

Hi Pooja,
We’re sorry that your previous feedback was brought up by the professional during a subsequent booking. We understand your concern regarding the privacy of your feedback, and take such matters very seriously. We request you to share your registered contact number via DM so we can look into this on priority.

[UrbanCompany Assist @UC_Assist]

@tvbinoy Hi Binoy,
As checked, our team is actively working towards addressing your concern. We have also requested them to keep you updated on the further course of action at the earliest.

[UrbanCompany Assist @UC_Assist]

Hi Mausam,
We’re sorry that your smart lock is still awaiting installation several days after delivery. We understand the urgency of getting it installed without further delays. We request you to share your registered contact number and product invoice via DM so we can assist you with the installation.

[UrbanCompany Assist @UC_Assist]

@AkashMalik56004 Hi Akash,
We’re sorry that you received conflicting information about your refund and were informed that it had never been initiated despite previous assurances. Our team is actively working on your concern and will connect with you by call shortly to discuss this further.

[UrbanCompany Assist @UC_Assist]

Hi Ananya,
We sincerely apologize that you developed redness and skin irritation after your massage service, and we understand how concerning this is for your health. We take this seriously and understand your concern. Please share your registered contact details and booking details with us via DM so our team can look into this and assist you further.

[UrbanCompany Assist @UC_Assist]

@PrithijitC Hi Prithijit,
We’re sorry that your Native Smart Lock Ultra installation is still pending despite two professional changes. We understand your concern and will arrange a call at the earliest to address this issue.

[UrbanCompany Assist @UC_Assist]

@Anilmore1845 Hi Anil,
As checked, our team is actively working towards addressing your concern. We have also requested them to keep you updated on the further course of action at the earliest.

[UrbanCompany Assist @UC_Assist]

@anantashu22 Hi Anant,
We’re sorry that your Native Smart Lock installation has been pending for a week and you’re still unable to set it up. We understand the seriousness of your concern and will arrange a call at the earliest to assist you.