Bill Albert

Founder and Principal of Greenlight Idea Lab, co-editor of the Journal of User Experience

[Bill Albert @UXMetrics]

@IndiGo6E Indigo Airlines failed to reimburse me the full amount (minus convenience fees), despite assurances from the chat below. You can do better - it's not worth it - #CX #IndiGo #customerService

[Bill Albert @UXMetrics]

I am thrilled to announce my new business - Greenlight Idea Lab (https://t.co/nKyNFc5rLM). We are the only agency focusing exclusively on product idea validation. Check us out!

https://t.co/qrap8VEzKj

[Bill Albert @UXMetrics]

My favorite post all time related to Measuring the User Ezperience Thanks @chanan https://t.co/ofz2U3kiZG

[Bill Albert @UXMetrics]

@British_Airways It shouldn't take 3.5 months and many phone calls (w/promises) to get the status of a refund for a flight cancellation. Customer experience is won at the personal level by taking ownership and follow through. DM for details. #CX #customerservice

[Bill Albert @UXMetrics]

Are you a freelance UX/CX designer or researcher looking for a potential opportunity around venture building? At Mach49 we work with Fortune 100 companies creating new ventures. DM if interested, and I can provide some more details. #freelance #UX #CX #research #design

[Bill Albert @UXMetrics]

Just published a new article in #HumanFactors with Jonathan Ericson on how web users shift their cognitive strategies when icons appear in an unexpected location. Check it out!
#HCI #UX #userresearch https://t.co/J3Ap7jlFuO

[Bill Albert @UXMetrics]

I am looking for one or two freelance #ux researchers/designers based in Japan to potentially support our CX team at Mach49. We primarily focus on generative, discovery-based user research. If interested, DM me and I can provide more details. Thanks!

[Bill Albert @UXMetrics]

The August 2022 issue of the Journal of User Experience is now live - check it out! https://t.co/HoshBVcOnx

[Bill Albert @UXMetrics]

https://t.co/aZkeqXRONS

[Bill Albert @UXMetrics]

Do you have several years of experience in #UX #CX #research and want to leverage #userexperience research methods to drive new business ventures with Global 1000 companies?

We have several openings at Mach49 for a #uxresearcher…https://t.co/i3jN2ZMe4b https://t.co/pToWilix5D

[Bill Albert @UXMetrics]

https://t.co/KxdKVPlKW5

[Bill Albert @UXMetrics]

I am excited to share that the 3rd Edition of Measuring #UX just came out. This was the last work I did with Thomas S. Tullis. I wish he was here to see what we accomplished. I know he would have been proud. Also, a huge thanks to the many contributors:…https://t.co/NOcqFlEVTx

[Bill Albert @UXMetrics]

Excited to share our new research that demonstrates how our political views influences how we interpret #COVID-19 #dataviz charts. Once again, we see what what we want to see. Jonathan Ericson @TheSunQueen https://t.co/HYadVrDyv6

[Itamar Medeiros @designative]

A case for helping teams find objective ways to #value of design solutions to justify the product investments https://t.co/Sj0ocXGIlS #designstrategy #businessvalue #metrics @danolsen @JeffSauro @TomTullis @UXMetrics @innes_jon @jboogie @seiden @davidjbland @AlexOsterwalder

[Bill Albert @UXMetrics]

My episode on #ExperiencingData w/ Brian T. O'Neill (@rhythmspice) is live! We discussed how human-centered #design drives #innovation in #AI, #datascience, & #analytics.
#UX #dataproducts. 🎧 - https://t.co/8HKrAeihyS

[Bill Albert @UXMetrics]

Getting ready for my webinar in an hour... seeing the big picture: the development of an experience scorecard. It's free.. join the fun! #bentleyUXC #ux https://t.co/QYsGfHEASq

[Bill Albert @UXMetrics]

Nice to be included here! https://t.co/AuvDTuGApa

[JUS @UXPAJournal]

The new journal issue is out! Check it at https://t.co/GKd0U443jy #UX #HCI

[Bill Albert @UXMetrics]

To my mentor, co-author, partner-in-crime, and dear friend... I was so honored to be a part of your journey. You truly made UX a real community. I will miss you... RIP Tom Tullis #UX #TomTullis #coronavirus https://t.co/LWPKrZZ5Ql

[JUS @UXPAJournal]

We have been publishing articles about Usability and Human Factors since 2005. Check our archive to find precious research gems https://t.co/oJIbAz311u #UX #HCI