Ubisoft Support France

Support Officiel @UbisoftFR ! 🎮
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[Ubisoft Support France @UbiSupportFR]

📢Mise à jour importante

Cette page ne traitera plus les demandes ni ne répondra aux messages. Au lieu de cela, nous vous demandons de bien vouloir adresser vos questions à @UbisoftSupport . Merci pour votre compréhension!

[Ubisoft Support France @UbiSupportFR]

@BuddhaOwl I'm afraid we are unable to confirm how long this will take.

[Ubisoft Support France @UbiSupportFR]

@PavelHeisu Great to hear it. Thank you. Enjoy the game.

[Ubisoft Support France @UbiSupportFR]

@fQ79IhyCk3mPvmm Thanks. Can you please take a look at this connectivity guide here and follow all steps to help alleviate your issue: https://t.co/vM07Ojcv8M

[Ubisoft Support France @UbiSupportFR]

@Hamsanwich3 Thanks. What is your Ubisoft username?

[Ubisoft Support France @UbiSupportFR]

@Hell_o_Kenobi Hi there! Sorry to hear that. What platform are you playing on?

[Ubisoft Support France @UbiSupportFR]

@pereiragames21 Hello! We are sorry that you are experiencing connectivity issues. Please let us know if the error still persists?

[Ubisoft Support France @UbiSupportFR]

@FforFailure Thanks. Can I also ask you to confirm the following info please? This has been requested by the team looking into this.

Your username
Your location
Your ISP
Are you using a VPN?
Are you using a 5G router?
When exactly does this error occur? Does it happen every time?

[Ubisoft Support France @UbiSupportFR]

@SelectedEU Thanks for that. Please make sure that that very button you use for jumping and sliding is not assigned to opening a new tab within the Roccat Swarm settings.
Or try disabling the software (it is not needed for the keyboard to function normally) to see if the problem continues.

[Ubisoft Support France @UbiSupportFR]

@rodoudou2 Sorry to hear it. Please create a support case via https://t.co/N4XdQq5rrM and ask for assistance with your account. On social media we cannot assist with account related issues due to privacy and security concerns.

[Ubisoft Support France @UbiSupportFR]

@Zetsuuu_ Hello! We are sorry that you are not receiving emails from us. To resolve the issue, please consider changing your email. To do so, please submit a recovery form on our website: https://t.co/JRZpniPFAQ

[Ubisoft Support France @UbiSupportFR]

@fl1mou54 XDefiant is available on PC / PlayStation 5 / Xbox Series X|S. Should it become available on GFN, a proper announcement will be made.

[Ubisoft Support France @UbiSupportFR]

@A1xks1x Thanks for the reply. The issue is under investigation. You can also report it through R6Fix: https://t.co/QYNUupi4Oe

[Ubisoft Support France @UbiSupportFR]

@RonnyC0rleone Hi! Some great feedback. Would be quite funny seeing Rayman on the battlefield. I'll pass it on

[Ubisoft Support France @UbiSupportFR]

@bliblife Hello! Not all items can be sold in marketplace.

[Ubisoft Support France @UbiSupportFR]

@SMYLODON_ Unfortunately it is not possible to determine the reason for leaving a game, and as the Abandonment System is automatic, this can lead to a sanction.

[Ubisoft Support France @UbiSupportFR]

@SMYLODON_ Hi there, This issue is currently under investigation, we apologize for any inconvenience caused and thank you for your patience while this is looked into.

[Ubisoft Support France @UbiSupportFR]

@Hamadz03 Thanks for the reply. To play the game on console you don't need a verification code. If you are referring to a code which is related to PS account, you need to contact their support. 1/2

[Ubisoft Support France @UbiSupportFR]

@Arnab9191 Thank you. And then was the last time you tried this challenge? Is it also possible on your end, to try a different connection type for a test? Perhaps a mobile hotspot shared from your mobile phone?

[Ubisoft Support France @UbiSupportFR]

@teoo4k_ Thank you for the reply. We have reported this issue to the relevant department.