Paul Cohen

Quiz master extraordinaire, Avid SA rugby fan and average Hockey player

[Paul Cohen @Uncleminty]

https://t.co/eI938kzXti

[Paul Cohen @Uncleminty]

@British_Airways @BBCNews @British_Airways @WhichUK cancelled our flights due to weather and therefore finally after3.5 months you now refuse EU compensation. No help was offered in the ground and no replacement flight later that day

Absolute con artists

[Paul Cohen @Uncleminty]

@British_Airways contacted you through all social media platforms and phone. Phoning for compensation updates is useless as you cannot connect to that team. Been 3.5 months for compensation and counting

[Paul Cohen @Uncleminty]

@British_Airways @British_Airways @WhichUK no help. Exactly the same stock answer I’ve had for the last 4 contacts. Been 3.5 months / Quarter of 2023 and no resolution. Be better BA

[Paul Cohen @Uncleminty]

@British_Airways @WhichUK @British_Airways I have but your message automated reply system says it doesn’t understand what I’m saying

[Paul Cohen @Uncleminty]

@British_Airways @WhichUK @WhichUK @British_Airways this is what I have been told every time I have called over the last two months to your support number. “Sorry we cannot speak to the team handling the claim but they will be in touch asap”

[Paul Cohen @Uncleminty]

@monzo @monzo @WhichUK instead of being escalated to the complaints/wellbeing team on the chat as promised by the 4th person I spoke to, a new agent joined chat and has posted the exact same message as previous agents. You’re all copying from the same sheet

[Paul Cohen @Uncleminty]

@monzo been waiting for contact back since 28th December 2023.

[Paul Cohen @Uncleminty]

@monzo @WhichUK @monzo customer rights at play here.

[Paul Cohen @Uncleminty]

@British_Airways @WhichUK @British_Airways

[Paul Cohen @Uncleminty]

@British_Airways @BBCNews @British_Airways it’s really not even close to good enough. 1/4 of a year with no response

[Paul Cohen @Uncleminty]

@monzo Spoke to someone on the phone at your office @monzo even they could not help. There is actually zero options with your bank to speak to someone about a resolution. ZERO. just get offered a chance to raise complaint but not actually speak to the team that’s handling this

[Paul Cohen @Uncleminty]

@British_Airways @British_Airways it’s been 3.5 months …….. that’s a quarter of a whole year with no response. That’s not good enough I’m afraid

[Paul Cohen @Uncleminty]

@monzo @monzo and your agent is no longer responding after I’ve asked if the proof I’ve provided has been at least forwarded to the correct team.

[Paul Cohen @Uncleminty]

@monzo This doesn’t clear up a thing and still leaves me with a monetary issue with my bank that is unresolved @monzo

[Paul Cohen @Uncleminty]

@monzo @monzo that is not customer service

[Paul Cohen @Uncleminty]

@monzo We are talking about over £3,000. 4 working days to reply to an issue over that much money is insane. @monzo. And to clarify for the community - your statement. It’s 4 days (working) to reply but you state 15 days to 8 WEEKS to resolve a complaint.

[Paul Cohen @Uncleminty]

@monzo @monzo I am chatting to someone on your chat function do it must be live unless it’s a Bot?

[Paul Cohen @Uncleminty]

@monzo @monzo how is this a reliable support system for a registered bank

[Paul Cohen @Uncleminty]

@monzo @monzo now you’re live agent says my best chance is to raise a complaint and someone will hopefully get back to me within 4 working days

[Paul Cohen @Uncleminty]

@monzo @monzo so essentially nobody can actually help??