We are Underground

Building themes for Shopify since 2007
Our themes power 100k + merchant stores and counting

[We are Underground @Undergrndmedia]

@Josborn4 @tobi Would love to know the answer to this question too, there is no communication between Shopify and theme partners any more. We have no idea what is coming or if we are even considered relevant these days.

[Jonathan Osborn @Josborn4]

https://t.co/V2L9b7lE83

[We are Underground @Undergrndmedia]

@thommaskelly Love it!

[We are Underground @Undergrndmedia]

We are happy and relieved to report that our support site and helpdesk are now back as normal:
https://t.co/5tXIpJn47T

[We are Underground @Undergrndmedia]

@mediatemplehelp 72 hours since the outage was first reported and yet you keep your customers in the dark. Be transparent and at least try to keep your customers informed. What is the issue and what are you doing about it? 72 hours is a lifetime online! 🤬

[We are Underground @Undergrndmedia]

Whilst we are continuing to see hosting issues please contact us via our backup [email protected] for theme support

[We are Underground @Undergrndmedia]

@mediatemplehelp For a hosting company to have this type of issue for over 48 hours is completely unacceptable!

[We are Underground @Undergrndmedia]

We are currently experiencing issues with our website and email due to a problem with our hosting provider. We are sorry for any inconvenience or delays in support.

[We are Underground @Undergrndmedia]

@mediatemplehelp Domain down for the past 30 minutes. No changes made, No down status on status page. Support chat is completely unresponsive

[We are Underground @Undergrndmedia]

@Rainerbird @Shopify @ShopifyPartners Absolutely disgraceful that this store can continue to operate and sell on the platform 5 days after being reported and seen by Shopify legal.
Defrauding merchants and violating IP of Shopifys own theme partners. @Shopify @ShopifyPartners

[We are Underground @Undergrndmedia]

@unpkg In the readme the recommended CDN which we had linked out to: https://t.co/Oakk3wFD4m
returns a 404

[We are Underground @Undergrndmedia]

@unpkg You have a folder with containing files that has gone missing today:

//unpkg.com/eventemitter3@latest/umd/eventemitter3.min.js

Please advise

[We are Underground @Undergrndmedia]

@unpkg OK so it was removed - the URL which we gave initially is not redirecting at all and goes to a 404

[We are Underground @Undergrndmedia]

@kurtinc @hotjar @msftClarity @kurtinc Love this - thanks for the tip!

[We are Underground @Undergrndmedia]

Ready for #BlackFriday? Our Shopify themes are!
All 8 themes have been updated and are ready for your holiday traffic and include the all-new complementary products @shopify feature!
#shopify #shopifythemes #ecommerce
https://t.co/1QYaw0Q9NG

[We are Underground @Undergrndmedia]

First new partner Shopify theme release of the OS 2.0 era and we are so proud to say it's ours!
Drop is now available in the Shopify theme store! 🍾

https://t.co/aR8uQt5teP
@harleyf @tobi @Shopify @ShopifyPartners

[We are Underground @Undergrndmedia]

@frankiiedanby @frankiiedanby I am afraid that we are not affiliated with Elle Swimwear and do not have any direct lines of communication with them - If you are having transaction difficulties I would recommend reaching out to your bank to chargeback the payment to them

[We are Underground @Undergrndmedia]

@RealRobbPorter @RealRobbPorter Hi Robb I feel that you may have us confused with someone else. We are a web development team and do not sell physical boxed goods.