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π§΅ A customer can be defrauded in under 30 minutes. Hereβs how.
I ordered earphones from @Myntra / M-Now.
Order ID: #133470795188627120401
At 8:27 PM, the package was delivered.
Within seconds, I started recording an unboxing video.
What did I find?
β Outer package intact.
β Product box already opened.
β Earphones missing.
I immediately reported the issue and shared the timestamped unboxing video proving I opened the package right after delivery.
Instead of investigating the evidence, Myntra simply closed my complaint saying βthe product was delivered.β
The issue is NOT whether a package was delivered.
The issue is that the purchased item was missing inside the package.
Even more shocking, the Help Centre falsely showed that a fresh replacement product had been delivered, when I never received any replacement whatsoever.
Despite providing:
β Timestamped delivery proof
β Timestamped unboxing video
β Photographic evidence
β¦my complaint has been repeatedly closed without a proper investigation.
Iβve now escalated the matter to the Department of Consumer Affairs.
Consumer Affairs Docket No.: 9622230
If this can happen despite clear video evidence, it can happen to anyone.
I request @jagograhakjago, @DoCA_GoI, @Myntra, @MyntraSupport, and consumer authorities to ensure this matter is investigated fairly and my money is refunded.
Consumers deserve better.
Please RT so this reaches the right people.
#Myntra #ConsumerRights #FraudAlert #CustomerExperience #ConsumerProtection #JagoGrahakJago #Refund #Ecommerce #India