Himesh

Been there, done that.

[Himesh @himeshishere]

🧵 A customer can be defrauded in under 30 minutes. Here’s how.

I ordered earphones from @Myntra / M-Now.

Order ID: #133470795188627120401

At 8:27 PM, the package was delivered.

Within seconds, I started recording an unboxing video.

What did I find?

❌ Outer package intact.
❌ Product box already opened.
❌ Earphones missing.

I immediately reported the issue and shared the timestamped unboxing video proving I opened the package right after delivery.

Instead of investigating the evidence, Myntra simply closed my complaint saying “the product was delivered.”

The issue is NOT whether a package was delivered.

The issue is that the purchased item was missing inside the package.

Even more shocking, the Help Centre falsely showed that a fresh replacement product had been delivered, when I never received any replacement whatsoever.

Despite providing:
✅ Timestamped delivery proof
✅ Timestamped unboxing video
✅ Photographic evidence

…my complaint has been repeatedly closed without a proper investigation.

I’ve now escalated the matter to the Department of Consumer Affairs.

Consumer Affairs Docket No.: 9622230

If this can happen despite clear video evidence, it can happen to anyone.

I request @jagograhakjago, @DoCA_GoI, @Myntra, @MyntraSupport, and consumer authorities to ensure this matter is investigated fairly and my money is refunded.

Consumers deserve better.

Please RT so this reaches the right people.

#Myntra #ConsumerRights #FraudAlert #CustomerExperience #ConsumerProtection #JagoGrahakJago #Refund #Ecommerce #India

[Himesh @himeshishere]

At least you didn't receive empty package, like they did with me and now they don't even wanna acknowledge the fact.

[Himesh @himeshishere]

@_Mr_Rahul_ @myntra @MyntraSupport @jagograhakjago @PralhadJoshiOfc So true!!! Either @myntra is doing some kinda magic or I'm a time traveller, I hope the latter was true. Sad @MyntraSupport keeps eyes shut no matter what. I still haven't got any reply from them.

[Himesh @himeshishere]

🧵 A customer can be defrauded in under 30 minutes. Here’s how.

I ordered earphones from @Myntra / M-Now.

Order ID: #133470795188627120401

At 8:27 PM, the package was delivered.

Within seconds, I started recording an unboxing video.

What did I find?

❌ Outer package intact.
❌ Product box already opened.
❌ Earphones missing.

I immediately reported the issue and shared the timestamped unboxing video proving I opened the package right after delivery.

Instead of investigating the evidence, Myntra simply closed my complaint saying “the product was delivered.”

The issue is NOT whether a package was delivered.

The issue is that the purchased item was missing inside the package.

Even more shocking, the Help Centre falsely showed that a fresh replacement product had been delivered, when I never received any replacement whatsoever.

Despite providing:
✅ Timestamped delivery proof
✅ Timestamped unboxing video
✅ Photographic evidence

…my complaint has been repeatedly closed without a proper investigation.

I’ve now escalated the matter to the Department of Consumer Affairs.

Consumer Affairs Docket No.: 9622230

If this can happen despite clear video evidence, it can happen to anyone.

I request @jagograhakjago, @DoCA_GoI, @Myntra, @MyntraSupport, and consumer authorities to ensure this matter is investigated fairly and my money is refunded.

Consumers deserve better.

Please RT so this reaches the right people.

#Myntra #ConsumerRights #FraudAlert #CustomerExperience #ConsumerProtection #JagoGrahakJago #Refund #Ecommerce #India

[Himesh @himeshishere]

@samratnema @myntra I’m really sorry this happened to you too. It’s exhausting to provide clear video evidence and still receive the same response. Please help amplify this post so these repeated cases reach consumer authorities and cannot be dismissed individually.

[Himesh @himeshishere]

@Heybrostudy @myntra I’m sorry your friend went through this. A wrong product followed by a generic warehouse-check response is deeply unfair. Please share and amplify this post so the repeated pattern reaches consumer authorities.

[Himesh @himeshishere]

@MrBeast 1.2 million

[Himesh @himeshishere]

@MOHDTAB32537006 @yadysaurabh @myntra This is literally insane, logic is dead, they are just looting people in broad daylight at this point. Being a perfume collector myself, I can understand how it must have felt.

[Himesh @himeshishere]

Emerging pattern from replies:
• empty or incorrect product delivered
• customer supplies evidence
• claim rejected using ‘strict QC’ language
• wrong item then used as the reason to refuse return

These are public allegations from individual customers, but the similarity deserves a transparent investigation.

[Himesh @himeshishere]

If Myntra/Flipkart has delivered a missing, used, fake or incorrect product to you—and rejected your refund—reply with:

• what happened
• complaint date/status
• redacted evidence

Let’s document whether this is a wider pattern. Please don’t share phone numbers, addresses or full order IDs.

[Himesh @himeshishere]

@S_u_b_r_a_t_s @myntra This is the exact circular logic consumers are facing: Myntra sends the wrong item, then rejects the return because the item is wrong. Please preserve the invoice, photos and complaint reference—and consider filing with the National Consumer Helpline.

[Himesh @himeshishere]

This is strikingly similar: an empty box followed by the same ‘strict QC’ defence. Did you retain the invoice, complaint reference or rejection message? Redacted evidence would help document whether customers are receiving a standard response without their individual evidence being investigated.

[Himesh @himeshishere]

₹7,300 perfume claim rejected using the same reasoning—and you say Myntra later blocked you after you raised it publicly. Please preserve the video, invoice, rejection message and blocking evidence. Did you file with the National Consumer Helpline? Share the docket number with personal details redacted.

[Himesh @himeshishere]

@SinghPrave36155 @myntra Already filed: Consumer Affairs docket #9622230. Myntra has still rejected the refund despite timestamped video evidence. Keeping the case public until the evidence is properly investigated.

[Himesh @himeshishere]

@SheehanDmello @myntra COD/open-box delivery may reduce risk, but customers shouldn’t lose protection simply because they prepaid. A timestamped unboxing video should trigger an investigation—not an automated rejection.

[Himesh @himeshishere]

@Modimanuscripts @myntra Another case involving a used/missing product and a rejected refund. Did your wife file with the National Consumer Helpline? Please share the complaint outcome if possible—this appears bigger than one order.

[Himesh @himeshishere]

@orustrong_kappi @myntra @Flipkart Thank you—this is useful. Which legal route did you use, and how long did the refund take? I’ve already filed Consumer Affairs docket #9622230. Your experience may help others facing the same issue.

[Himesh @himeshishere]

@_Mr_Rahul_ @myntra @jagograhakjago Exactly!!!

[Himesh @himeshishere]

@PranavTavi72218 @myntra @MyntraSupport No way, they are not even acknowledging the fact that this has happened.

[Himesh @himeshishere]

@RGahlot2754 @myntra That sad and unacceptable. This needs to stop NOW!!!

[Himesh @himeshishere]

@Asianchemicall @myntra Thanks for the info. I thought the same, but sadly @MyntraSupport won't even accept something wrong has happened.

[Himesh @himeshishere]

@MyntraSupport I have sent DM

[Himesh @himeshishere]

Myntra M-Now delivered an empty product box to me within 30 minutes.

Outer package intact. Earphone box opened. Earphones missing. Full unboxing video available.

@MyntraSupport @jagograhakjago @nch1915 @consaff

#Myntra #ConsumerRights #OnlineShoppingFraud #JagoGrahakJago